Senior Business Analyst

Last updated 5 days ago
Job Type:Full Time

Senior Business Analyst

About the Role

Enterprise Services (ES) is responsible for the world leading application of technology and operations across every aspect of CommBank, from innovative product platforms for our customers to essential tools within our business. We also use technology to drive efficient and timely processing, an essential component of great customer service..

The Payments Service Utility (PSU) is a standalone Support Unit in Enterprise Services (ES) incorporating payments-related technology, service management, governance and operations functions to ensure end-to-end accountability for the Group.

Do work that matters:

As a Senior Business Analyst within the PSU Technology team you will partner with Technology, Operations & Product Owners to analyse current pain points, elicit requirements and shape solutions for Payment Processing and Lifecycle functions within the PSU.


  • Adhere to the Code of Conduct. The Code of Conduct sets the standards of behaviour, actions and decisions we expect from our people.
  • Business analysis planning and monitoring to determine which activities are necessary in order to identify and define relevant stakeholders, select appropriate techniques and processes to manage requirements and constant assessment of progress
  • Gather, organise and synthesize large amounts of information from various sources
  • Effectively communicate requirements to stakeholders, managing conflicts, issues and changes in order to ensure that stakeholders and project team members remain in agreement on solution scope and actual needs as opposed to stated or superficial needs are addressed and adhered to
  • Assess and document the current state of business to identify and recommend improvements and verification and validation of resulting requirements
  • Determine the effectiveness of proposed solutions including the identification any associated risks as well as the risk for not implementing the solution
  • Develop documentation including Business Requirements documents and models; concept papers; design specifications and delivery of learning's to end user.
  • Convert business needs into functional designs and leads business stakeholders towards functional design decisions

What skills you will possess:

  • Demonstrated experience in business analysis in large technology transformation projects -involved in technology implementation
  • Strong experience working on Case Management/ Digital Solutions/ workflows & Technologies. E.g. Pega Case Management
  • Ability to lead analysis and requirements without supervision
  • Process improvement experience
  • Financial Services Industry experience
  • Experience working on Business Change (Process Transformations) only enabled projects is an advantage
  • Understanding of BABOK® Knowledge Areas is desirable

Your Development and Career Progression:

At CommBank, we're committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value's driven organisation, we nurture and support our people through focusing on skill and talent development, collaboration, flexibility and internal promotion.

Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.

Here, you'll thrive. You'll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.