|Job Type:||Full Time, Part Time|
Service Delivery Co-ordinator
From day one at our firm you'll be considered part of the Deloitte community and our development and career progression framework will help you develop the skills and capabilities you need to succeed - in every sense of the word!
At Deloitte, we assume that you perform other roles within your life. You could be a student, a teacher, a passionate hobbyist and a caring family member. We pride ourselves on recognising the importance of balance and embrace agility, understanding that this means different things to each and every single one of our employees.
The Service Delivery Coordinator must be a sound IT Service Delivery professional along with demonstrated abilities in one or more desired technical areas. SDC must have demonstrated ability to use all forms of communication across the width of organisation (from entry level to the CxO / executive levels). Must have a strong commitment to team building with the ability to handle a rapidly changing environment. The role reports into the Service Management Lead in the Managed Services team.
About the role.
Provide day to day supervision for application management services and ensure service levels for escalated Incidents and Service Requests are met.
Act as an escalation and management contact of Service Delivery issues for Platform and Infrastructure support teams.
Coordinate and lead discussions with professional services teams for enhancement requests or design elements not part of agreed solution design.
Review and present monthly service management reports for clients, lead/ attend governance meetings on various operational activities and facilitate actions.
Perform Product testing where required before releases and facilitate Service Readiness Testing (SRT) or User Acceptance Testing (UAT).
Act as a change coordinator, draft forward schedule of changes (FSC) and be a representative in Change Advisory Board (CAB) for all future changes (including emergency changes - if any).
Knowledge of Cloud based technologies is desirable (for e.g. AWS, Microsoft Azure etc.)
- A Bachelors / Master's Degree or any equivalent tertiary qualification preferably majoring in computer science.
- ITIL V3™ Foundation Certified
- A minimum of 4 years of professional work experience in the service delivery / managed services/ service operations and/or cloud based (IaaS , PaaS etc.) implementation projects.
At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. We value difference and embrace people with diverse backgrounds and thinking styles. Knowing that people work best in different ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated.
Sound like the sort of role for you? Apply now!
Applicants must hold either Permanent Residency or Citizenship to apply for this role