Customer Service Officer

Last updated 1 hours ago
Job Type:Full Time

Based at Pooraka and reporting to the Customer Service Manager, the objective of this role is to develop ongoing growth of internal and external customer relationships through sound communication and rapport building. The roles will also provide qualified leads, maintain and develop business relationships through the use of the Boral customer relationship management tool to support the sales team in their provision of valuable service to the customers of Boral Clay & Concrete.

Responsibilities will include:

  • Initiating and developing sales communication with current and prospective customers via telephone
  • Face to face customer service and sales;
  • Continually update and ensure the relevance of data entered into the current sales database, based
  • on results from outbound calls;
  • Supporting the Sales team in market and customer analysis;
  • Management of escalated customer concerns;
  • Sales administration support including system maintenance of customer pricing.
  • Invoice processing;
  • Preparation and delivery of communications to customers, management, and suppliers.

We are seeking a person who is a quick thinker and can negotiate win-win solutions. The role involves the opportunity to develop, build, and grow professional relationships with a variety of customers throughout the Boral business.

Experience in outbound sales and managing customer interactions over the telephone while navigating on-line systems will be an advantage, however, the ability to consistently deliver high levels of Customer Service, balance customer, and company needs, and contribute positively as a Team player is essential.

In return, we will offer great support, ongoing training, and development, the potential for advancement, and a varied and challenging role. This is an opportunity to work in a team environment within an organisation dedicated to the development of its personnel.

About Boral:

Boral is an international building and construction materials group, with its headquarters in Sydney, Australia. With more than A$4.4 billion worth of annualised sales, Boral has around 12,000 full-time equivalent employees working across over 550 operating sites including joint ventures. Boral produces and distributes a broad range of construction materials, including quarry products, cement, fly ash, pre-mix concrete, and asphalt; and building products, including clay bricks and pavers, clay and concrete roof tiles, concrete masonry products, plasterboard and timber. Boral primarily serves customers in the building and construction industries with operations concentrated in three key geographical markets - Australia, the USA, and Asia.

Boral values and is committed to creating a diverse working environment and is proud to be an equal opportunity employer. All suitable applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, disability or age.