Agency Account Manager, Search Ads 360 (Fixed-Term Contract)

Last updated an hour ago
Location:Sydney
Job Type:Full Time
Due to the current health crisis related to COVID-19 and the escalating visa/travel restrictions in place, we're currently unable to extend offers to anyone who cannot work from Australia due to lockdown visa/travel restrictions, or other restrictive measures until further notice. Consequently, we will be prioritizing candidates who can start in this location by set date as expected. We're keeping the situation under review and would adjust our position should the restrictive measures be removed later on.
Note: By applying to this position your application is automatically submitted to the following locations: Sydney NSW, Australia; Melbourne VIC, Australia

Minimum qualifications:

  • 3 years of relationship management experience in media, marketing or advertising.
  • Experience in search and online media.
  • Experience in Google Ads and Search Ads 360.

Preferred qualifications:

  • Account management experience in online advertising.
  • Experience successfully working with cross-functional teams and building relationships across internal teams.
  • Ability to understand and absorb complex technical concepts and communicate them to a non-technical audience effectively.
  • Excellent project management skills and ability to support scaled program management.
  • Excellent execution skills, and ability to meet deadlines.

About the job

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing business grow. Using your influencing and relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

In this role, you will support the Search Ads 360 Agency Specialist across agencies and select customers to drive Search Ads 360 feature utilization and scaled agency programs, and train agencies across Search Ads 360 and Google Ads automation. As their trusted partner, you will proactively engage customers to map strategies and deliver Search Ads 360 resources to enable them to achieve their online search objectives using Search Ads 360. In this role, your projects may include technical assistance on business pitches, product implementations, advisory on campaign set up, delivery and optimizations, product upgrades, custom solutions and campaign reporting. You'll work on multiple projects concurrently, and help customers with product configuration and business process improvement, using a deep understanding of search products to provide solutions.

Responsibilities

  • Maximize the adoption and usage of Search Ads 360 across customer portfolio
  • Support agency presentations and quarterly business reviews. Identify potential opportunities for new customers, and manage onboarding process
  • Create relationships within customer organizations and act as first point of contact for customers around all key areas
  • Manage scaled training programs, as well as bespoke trainings for select groups of customers
  • Manage customers through product changes
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form.