Operations - Fund Servicing Associate

Last updated an hour ago
Location:Sydney
Job Type:Full Time

Fund Accounting & Unit Trust Pricing is part of Securities Services and provides audited investment valuations, accounting and related reporting such as tax, compliance and performance to its clients, it is also responsible for the calculation and release of daily unit prices in conjunction with performance figures to clients & financial markets. Clients include large industry superannuation funds, investment management unit trusts based in Australia as well as other locations within Asia Pacific such as New Zealand.

Your responsibilities will include:

  • Client management and satisfaction, involving client query resolution, client meetings, review of SLAs, meeting all deliverables, reviewing client service requirements periodically
  • Overall responsibility for compliance with documentation requirements and implementation of procedures (including file preparation, archiving, client specific checklists, permanent files and Standard Operating Procedures (SOPs)) ensuring that all team members are familiar with these)
  • Be able to identify and lead change with system development and process improvements. Be able to identify and resolve “hotspots” and areas that are leading to potential “bottlenecks” with a view to improving efficiency
  • Liaising with Client Service Managers and wider internal teams and ensuring they are informed of all issues that may arise and status of all deliverables and staff movements
  • Liaise with upstream and downstream teams in regard to setting SLAs, resolving issues, and assist with training/ coaching and provide support to ensure that upstream processing/ operations teams provide a quality service
  • To escalate any production, client or staff related issue, concern or query promptly to the Senior Manager and to demonstrate risk awareness at all times
  • Commit to continuous learning program to develop in the role and ensure training requirements are completed annually in a timely manner

To be successful you will need:

  • Minimum five years’ experience in Fund Operations & Unit Trust Pricing with tertiary qualifications in Administration/Management/Accounting
  • Strong systems and technical knowledge; HiPortfolio or InvestOne an advantage
  • Excellent working knowledge of financial markets and instruments, both domestic and international
  • Strong desire to learn new skillsets on digital toolkits for example Tableau, Alteryx etc
  • Degree level qualification in Accounting, Mathematics, Economics or similar discipline preferred
  • Completion of, or currently studying towards, a relevant post graduate qualification (e.g. CA, CPA, CFA or Masters of Applied Finance) highly regarded