|Location:||Eight Mile Plains|
RACQ exists to make life better for every Queenslander, we’re big enough to make a real difference in our community, yet small enough to nurture your professional and personal development. As a Lending Solutions Specialist this role will ensure all activities are provided for members through efficient and effective operations as well as the adherence to our MEA (Member Engagement Approach) guidelines and by doing so deliver on our member metrics of Value, Trust & Ease. The role also supports leadership in the team to ensure that RACQ’s vision, values and core guiding principles are embedded and contributes to the development of themselves and key team members. There is also the requirement to, through a strategic approach, participate in various community & business engagements and pursue cross-functional collaboration with both internal and external stakeholders. Finally, achieves and monitors individual financial and growth metrics in line with the strategic intent of the wider organisation.
This role is a 9 month Fixed Term Contract is based in our Eight Mile Plains Head Office location with flexible working arrangements available and supports Member, Branch, Mobile and Contact Centre lenders by managing the administration of the members application until it is approved and funded. This role is predominantly responsible for obtaining and gathering, documentation from the member, analysing the supporting documentation and coordinating the verification of the documentation. In this role, Lending Solution Specialists will assume the role of Account Managers and work closely with members, as well as both front and back office staff to ensure smooth and swift progress of the loan application by providing outstanding service to our members. Overtime there maybe credit delegations assigned to this role.
Desired Skills & Experience\:
- Minimum of Year 12 Certificate
- Tier II accreditation or willingness to obtain
- 5 years proven experience in lending
- Demonstrates a strong ability to solve problems, perform numerical calculations and interpret data in different situations
- Awareness of market activities & trends
- Detailed understanding of RACQ’s range of products, policy, processes and services
- Strong analytical skills
- A strong compliance orientation
- Excellent customer service attitude and the ability to build rapport
- High attention to detail
We are committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you and how we can help you find your balance.
There are plenty of other perks too.
Free Roadside Assistance, significant discounts on Banking, Assistance, Insurance and Travel products for you and your family. Significant discounts on holidays, theme parks, movies, new cars, experiences and so much more
Ready to apply? You’ve got this.
Please Note you may be required to complete video interviews, psychometric testing, a medical and/or criminal history check as part of the application process.
RACQ is a Circle Back Initiative employer – we commit to respond to every applicant.
Questions? Please contact Michaela.firstname.lastname@example.org or visit www.racq.com.au/about/careers/our-recruitment-processvisit www.racq.com.au/about/careers/our-recruitment-process