Implementation CE Engineer

Last updated 10 days ago
Location:Remote - AU/NZ only
Job Type:Full Time

We are seeking a versatile individual who can work in a fast-paced, customer & technical support environment. The position is responsible for coordination of customer turn-up activities for our BroadCloud PBX (hosted VOIP solution). This includes direct phone- and email-based interaction with end-users to coordinate actions and provide guidance to ensure customer readiness and a smooth service implementation experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Manage service orders, ticket creation and coordination of implementation setup calls

Answer reactive helpdesk & customer support inquiries via phone & email

Monitor, coordinate and track implementation activities/milestones

Coordinate LNP activities related to customer implementation

MINIMUM REQUIREMENTS:

EDUCATION & CERTIFICATIONS:

Technical degree, technical certification, or equivalent experience of 5+ years in telecom call center, customer service environment or technical support

SKILLS, KNOWLEDGE & ATTRIBUTES:

Excellent verbal, written and interpersonal communication skills

Customer service soft skills are a must

Customer project management is a plus

Must be bilingual in both English and Japanese

EXPERIENCE:

Telecom service delivery, customer or technical support environment

Customer service and support methods & procedures

5+ years in a telecom call center, providing customer service or technical support