Technical Consultant (Network/Wintel)

Last updated 2 days ago
Location:Melbourne
Job Type:Full Time

  • Work for one of the largest IT and Business Consulting firms in the world
  • Newly created opportunity working with client representatives from one of CGI’s key Utilities customers
  • Diverse role, providing operational support with the opportunity to expand into Network and Wintel projects
  • Work as part of a collaborative and supportive CGI and client tech team
  • Training will be provided for the role, in addition to the provision of ongoing mentoring and coaching.

YOUR FUTURE DUTIES AND RESPONSIBILITIES

  • Provide technical input for support and project engagements
  • Build relationships with key customers and internal stakeholders
  • Liaise with vendors for support activities/resolutions
  • Incident and problem management as defined by SLAs
  • Plan and implement maintenance activities
  • Provide input to discussions on system availability, capacity, usability, performance & incidents
  • Identify and help generate business opportunities
  • On-Call / after-hours support services to agreed service levels and desired level of quality.

REQUIRED QUALIFICATIONS TO BE SUCCESSFUL IN THIS ROLE

  • Configuration, maintenance, and troubleshooting of:
    • Cisco network switches and routers
    • Palo Alto firewalls
    • VMware ESX and Microsoft Windows-based server environments
    • Citrix NetScaler environments
  • Strong problem management / trouble shooting skills
  • Commitment to delivery of support to agreed service levels and desired level of quality
  • Exposure to ITIL
  • Experience working in the Utilities domain (highly regarded)
  • Full permanent work rights for Australia.