Customer Support Officer

Last updated 13 days ago
Location:Fortitude Valley
Job Type:Full Time

Customer Support Officer - Digital

At Coates Hire, A Job is never just a Job – It’s Progress.

Working within our rapidly expanding & fast paced Customer Support Centre in Meadowbrook, you will be responsible to identify and convert sales opportunities providing the customer with a solution, converting to hires and liaising with our sales and branch teams as required to achieve the best outcome for the customer and Coates Hire.
Effective communication is paramount as you negotiate with customers and our internal network to win and execute sales. You will collaboratively work across our network nationwide to assist in fulfilment of customer requests.


Key Duties and Responsibilities

  • Lead our uncompromising Safety First culture throughout the organisation and customer relationships.
  • Deliver seamless experience for our customers and internal customers through multiple channels, primarily leads from digital channels, however not limited to. Maintaining accurate records of interactions and referrals.
  • Operational duties as required; raising hire schedules, invoicing, inbound phone calls, order fulfilment, quoting etc.
  • Support implementation of customer experience initiatives and contribute to continuous improvement and innovation of the Customer Support Centre.

Skills and Experience

  • Displays positivity and willingness towards continuous improvement and change.
  • Performance and results driven, experienced in smashing company KPIs and revenue metrics
  • Equipment / Construction industry preferred but not mandatory
  • Tech Savvy. CRM experience (Microsoft Dynamics or similar) preferred but not mandatory.

Our ideal candidates are comfortable working weekends and happy to start early mornings. You are hardworking, flexible, inquisitive and retain plenty of knowledge. We have numerous permanent and Fixed Term positions available - Coates is going through a rapid growth phase and these positions are for those seeking a career, not just a job.

This opportunity is the platform for the future growth and development of your career. If you believe you have the skills and drive required to be successful in this role, we would love to hear from you.

You can make it happen.