Partner Operations Manager

Last updated 10 days ago
Location:Remote - AU/NZ only
Job Type:Full Time

What you'll do
You will collaborate with the Cisco Partner Account Manager to develop an engagement model focused on enabling growth of Cisco business at the partner and optimizing partner profitability and satisfaction.
You engage externally with Partners and internally with the Partner sales organization and other cross-functional stakeholders to provide world class operations management and advisory services, including:
-Voice of the Partner: drive initiatives to identify and address opportunities for improvement, and solutions for operational issues.
-Operational Performance management: conduct operational reviews on Customer and Partner Services (CPS) and Partner operational metrics, to enable key business priorities of Partners and Cisco sales teams.
-Large Deal Management: sense strategic deals across product, service and software early to ensure operational readiness requirements can be met.
-Commit management: Commit execution and proactive risk mitigation through deal readiness and partner engagement
-Partner Enablement and Change Management: drive adoption/operationalization with partners in key program/capability/transformation rollouts
Your main responsibilities will be:
- Create, leverage and maintain relationships with partner community including external Partner company personnel and internal stakeholders.
-Develop annual Operations Plan for each covered Partner, aligning these plans to Cisco sales business plans and Partner’s business priorities.
-Agree relevant metrics for the operational plan to measure progress and achievements and identify focus areas.
-Conduct high-impact Partner Quarterly Operational Reviews with advanced data analytics to provide differentiated insights to drive productivity and profitability.
-Lead the initiatives that come out of Voice of the Partner working with cross-functional teams to improve the partner experience.
-Drive attendance and participation of the right people at Partner operational events.
-Enable partners with training and communications on new offerings, business models tools and process changes to drive ease of doing business with Cisco.
-Represent CPS transactional services to your partner base, ensuring processes are understood and followed, and driving discussions with Customer Service teams for process improvements.
-Work with the Partner, IT, Customer Service and Account teams to drive operational readiness for commit.
-Ensure continued self-learning especially on new business consumption models, software, acquisitions.
Who you'll work with
The Partner Operations Manager is part of Regional Operations in Cisco’s Customer and Partner Services (CPS) organization. Regional Operations provides operational engagement and advisory services to customers, partners and sales stakeholders across Cisco’s commerce processes for our products, services and software business.
Who you are
Holder of a BA/BS degree or equivalent, you have more than 7 years related experience working with Channel Partners or in relevant technology industry and driving cross-functional and/or global initiatives
A Project Management / DMAIC certification is a plus as well as experience with Cisco’s Portfolio of Product, Software, Services and understanding of Cisco’s Partner Programs.
You have demonstrated:

  • Ability to translate Cisco/Partner priorities in a consultative manner to drive operational excellence
  • Solution minded approach to understand root cause and implement necessary changes
  • Ability to build and manage relationships within Cisco and externally
  • Proven ability to influence and lead key decision makers, outside of organization and across roles and functions
  • Ability to lead stakeholders through transformation and strong change management skills
  • Excellent communication skills at all levels of management - presentation as well as interpersonal
  • Ability to adapt quickly to changing priorities.
  • Data analytics skills with ability to translate data into business intelligence
  • Advanced level of PowerPoint and Excel software skills

Why Cisco
We connect everything: people, processes, data, and things. We innovate everywhere, taking risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco.