Team Lead - Risk & Compliance Operations

Last updated 4 days ago
Job Type:Full Time

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
Team Lead - Risk & Compliance Operations
  • Permanent position, based in Ballarat

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action.
IBM welcomes, includes, values and respects everyone. We celebrate diversity in all forms. Our culture is rich and intentionally inclusive.

We are the trusted partner for Australia and New Zealand’s businesses and governments as our clients reinvent using cloud, AI and blockchain within a secure environment. Our clients succeed because of our world-leading researchers, engineers and designers and our deep industry expertise. We celebrate our diversity and unite in our passion for IBM. We are #anewIBM
You will be a part of Cognitive Process Services within IBM-GBS providing business process services to financial institutions.
Team Leads are responsible for driving team operational performance on IBM engagements, focused on assisting clients in managing various aspects of their AML/KYC compliance programs. AML/KYC Team Leads play a critical role in IBM’s successful completion of engagement requirements within time and budgetary constraints as set by management.

Key Responsibilities:
  • Supervise and drive teams of analysts to meet or exceed quality and production goals.
  • Ensure timely completion of projects and goals in accordance with engagement and client requirements.
  • Focuses on continuous improvement of the team, identifies the need for training, coaching process improvement and provides recommendations to management.
  • Audits and monitors Analysts’ work to ensure the quality and efficiency. Conduct quality control of the AML team as needed.
  • Provides ongoing coaching and feedback to Analysts to drive performance.
  • Complete AML Alert reviews, Investigations, or SAR preparation as needed within the scope of the project.
  • Coordinate with Quality Assurance personnel to ensure accurate reporting and clear communication regarding analyst or subject matter issues.
  • Organize and review production and quality data via Excel or other Microsoft Office products in order to monitor project progress; manage problems; publish progress reports; and/or recommend actions. Present accurate and professional reporting to management and clients as required including graphs, reports, and presentations.
  • Contribute to developing individual and project goals and execute on tactical strategies for goal attainment.
  • Coordinate with other PRR team members in the development of training, resource, and policy and procedure documents.
  • Assist management and HR with employee career development through identification of qualified internal candidates.
  • Coordinate with management and HR when necessary to manage team member performance and/or personnel issues.
  • This job description is not intended to be all-inclusive. Employees may perform other related duties as to meet the ongoing needs of the organization.

What skills will I need?
  • Strong understanding of AML and KYC subject matter, basics of Alert and Investigation review, and basics of SAR preparation including the ability to understand and apply relevant regulations implemented by BSA/AML.
  • Ability to be flexible, quickly learn new skills, and meet uncompromising quality requirements and production expectations while working closely with others in a team environment.
  • Demonstrate competency with computers, including proficiency with all Microsoft Office products, and should have prior experience with a variety of AML database and testing systems.
  • Ability to work independently; take initiative; and adapt to change.
  • Strong problem-solving ability.
  • Strong processing and analytical skills with the ability to analyse large amounts of data, decipher higher risk attributes, and handle appropriately.
  • Strong interpersonal and verbal/written communication skills.
  • Exemplary customer service towards both internal and external parties.
  • Must be able to multi-task and thrive in a fast paced, high intensity, high demand and deadline driven environment.
  • Demonstrate a strong sense of urgency by responding immediately to escalated issues and rapidly changing priorities.
  • Must possess critical thinking, analytical and problem-solving skills to be used in operational planning and evaluation.
  • Ability to deal with highly confidential information in a professional manner.

What experience do I need?
  • Undergraduate degree in business, accounting, finance, or a related field is required or equivalent work experience.
  • A minimum of 1-year supervisory experience in a production environment, including the supervision of a minimum of 10 persons. Ability to supervise a large team effectively and efficiently and drive for results.
  • A minimum 3+ years in a compliance or related role.
  • ACAMS Certification a strong plus.

Sign me up!
If you tick these boxes and are ready to start your next challenge with a career at IBM – click “Apply” today. To find out more, head to

Required Technical and Professional Expertise
As Above

Preferred Technical and Professional Expertise
As Above

About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBM

About IBM

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.