Delivery Manager-Risk & Compliance

Last updated an hour ago
Job Type:Full Time

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
Delivery Manager-Risk & Compliance
  • Permanent position, based in Ballarat
  • Exciting growth within the Promontory Financial Group an IBM Company
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action.
IBM welcomes, includes, values and respects everyone. We celebrate diversity in all forms. Our culture is rich and intentionally inclusive.
Promontory Financial Group, an IBM Company, is the premier consulting firm for financial services companies worldwide. Promontory Financial Group excels at helping clients resolve critical issues, particularly those with a regulatory dimension. Promontory professionals have unparalleled regulatory experience and insight, and provide our clients with frank, proactive advice informed by best practices and regulatory expectations.
As a member of the Promontory Australasia team at IBM you will contribute to the firm's global efforts to provide clients with solutions to challenging strategic, risk management, and regulatory compliance issues.
Our client base in Australia includes Australia’s largest financial institutions and clients drawn from the public sector. Our growing team of specialists offers Regulatory Liaison Advisory, Remediation, Compliance and Risk Management Advisory and Regulatory Framework Advisory services across Prudential, Conduct and AML/CTF Regulation.
The Operations Manager directs and manages the daily activities of staff responsible for investigative compliance reviews that assist our clients in meeting and exceeding regulatory expectations in AML, BSA, OFAC sanctions and other areas relevant to today’s heightened regulatory climate. This position provides leadership and coaching to Team Leads and Analysts, ensuring production objectives and performance standards are met against client deliverables.
This position will play a key role in the overall strategic direction of the company, and work on high priority initiatives in a rapidly growing business by collaborating with Compliance, Executive Management, Finance, HR/Resource Management, Quality Assurance, Sales, and Solutions teams.

Key Responsibilities:
  • Provides direct management and supervision to 4 to 7 Team Leads with 50 to 100 front line production staff.
  • Ensures proper engagement planning, staffing, and direction of the operational functions on multiple client engagements and teams.
  • Identifies issues and efficiency opportunities through monitoring of staff production, internal reports, staff meetings and on-going interaction with team.
  • Provides business direction, coaching, and timely execution against contractual deliverables through performance management.
  • Ensures proficient training, staff development, and effective employee relation/recognition is achieved for all operational personnel.
  • Responsible for developing and executing against action plans to effect continuous process improvement.
  • Supports business development initiatives.
  • Authorizes and coordinates changes in staffing schedules through HR/Resource Manager.
  • Leads client meetings with a focus on operational execution for all ongoing engagements as well as overall client relationship management including, serving as the primary point of contact, managing issue escalations as necessary and ensuring contractual adherence for all parties.
  • Partners with senior leaders to support development of growth strategy.
  • Interviews, screens, and makes hiring decisions for Analyst staff in coordination with HR.
  • Partners with other Operations Managers to ensure timely and effective delivery for all operational teams.

What skills will I need?
  • Experience with profit and loss management.
  • Strong, project management skills and the ability to proactively manage multiple/changing priorities and deadlines.
  • Extensive knowledge of financial services operations. Experience with anti-money laundering and/or asset loan reviews, preferred.
  • Experience developing and managing large-scale operational teams.
  • Proven track record of implementing operational process improvement projects.
  • Ability to independently make decisions that contribute to the success of an engagement and the best interest of the company.
  • Strong presentation and leadership skills required.
  • Experience with client relationship management, as well as front-line supervisor development.
  • Must be able to work and thrive in a fast paced, high intensity, high demand, and deadline driven environment.
  • Demonstrate a strong sense of urgency by responding immediately to escalated issues and rapidly changing priorities.
  • Must possess critical thinking, analytical, and problem solving skills to be used in operational planning and evaluation.
  • Ability to deal with highly confidential information in a professional manner.
  • Excellent computer skills; advanced proficiency in Microsoft Office products.

What experience do I need?
  • Undergraduate degree in business, accounting, or finance, graduate degree preferred.
  • ACAMS Certification a strong plus.
  • Minimum 5 years of experience within the financial services industry, regulatory compliance a plus. AML experience preferred.
  • 3-5 years of management experience in a production environment with experience leading multiple teams or departments.

Sign me up!
If you tick these boxes and are ready to start your next challenge with a career at IBM – click “Apply” today. To find out more, head to

Required Technical and Professional Expertise
As Above

Preferred Technical and Professional Expertise
As Above

About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBM

About IBM

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.