Regional Infrastructure Operations Manager

Last updated an hour ago
Job Type:Full Time

The Regional Infrastructure Operations Manager is responsible for one or more Amazon Data centre Clusters and PoP-scale deployments within an assigned region. It is the senior Infrastructure Operations role within the region and has managerial responsibility for safety, security, availability, scaling, and efficiency.

The Regional Infrastructure Operations organizations are composed of four functions: compute operations, engineering operations, logistics, and security. Compute operations focuses on the server-level environments that support Amazon services. Engineering Operations focuses the mechanical, electrical, and controls systems that support our Data Centre critical environments. Logistics Operations executes materials planning and control to support both on-going operations and expansions. The Regional Infrastructure Operations Leader must manage across the disparate functions but also have the ability to dive deep into any given function as needed.

About the Role:
The Regional Infrastructure Operations Manager is a key role in the management team that is operating and scaling the world’s largest cloud computing infrastructure. We encounter interesting, challenging and complex problems every day. As a technical manager in Amazon you can innovate to solve these issues and help drive operational excellence in all areas of your role. You must also have a passion for technology along with a desire to achieve best-in-the-world operational performance.

Roles and Responsibilities

Some of the key responsibilities you will undertake are:
  • Hiring, managing, and developing the operations management team including compute operations managers, infrastructure delivery managers, engineering operations managers, and logistics operations managers.
  • Attainment of organizational performance goals and objectives relating to safety, security, availability, scaling, and efficiency.
  • Planning and executing the Infrastructure Operations component of new Amazon Data Centre build outs, new colo build-outs, Amazon Data Centre expansions, and colo expansions, including server hardware install and maintenance, troubleshooting and repair, security system install and maintenance, troubleshooting and repair, and related Operations tasks.
  • Operation and maintenance of mechanical, electrical, and controls systems for Amazon Data Centers to include preventive maintenance, corrective maintenance, and change management.
  • Vendor management of colocation Data Centre services providers to meet or exceed contracted performance SLA’s.
  • Safety, security, and availability incident response, incident management, and incident resolution.
  • Continuous improvement of operational processes, procedures, methods, and tools.


Basic qualifications
  • 10+ years relevant experience in data center operation. Preferably experience in managing scaled, multi-location operations, facility engineering operations or information technology industry.
  • Proven ability to hire, develop, and manage high-performing technical teams.
  • Strong verbal and written communication skills in English
  • Solid experience in continuous improvement with proven track records in process optimization and delivering saving both in lead time reduction and hard dollar saving.
  • Strong and proven people and project management records


Preferred qualifications
  • Expertise in one or more continuous improvement methodologies such as Lean or Six Sigma.
  • Experience in collaborating with other functional teams like BD, Construction, Planning, Procurement, Finance and HR.
• Deep knowledge in IT and infrastructure domains.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.