Support Engineer (Packet Core)

Last updated 16 hours ago
Location:Remote - AU/NZ only
Job Type:Full Time

Functional Area: Service Delivery

Location: Melbourne, Australia

Work Rights: Australian Permanent Resident / Citizen

Travel: up to 10%

Background Checks: All employment offers to join Ericsson are subject to satisfactory completion of our global pre-employment check

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

Our Exciting Opportunity:

Ericsson Australia is growing! As a result, we are now looking for a Support Engineer that will provide technical service and support to our customers. In this role, you will fix and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.

The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.

As there are no distinct borders between the areas, you will need to be flexible and master more than one area. The technical development is rapid and you are responsible for continuously keeping your competence and skills up to date. Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.

In this role, you would:

  • Handle and resolve Customer issues
  • Provide dedicated support
  • Deliver results & meet customer expectations
  • Handle Software Update Management (SUM)
  • Mentor other team members
  • Work with a diverse team

As our ideal candidate, you will have:

  • Tertiary qualification in Engineering/ICT or equivalent.
  • Significant experience in Telecom including involvement in a customer facing role
  • Domain experience: area of expertise – Packet Core area/ Virtualization (SGW/PGW, MME, SGSN, GGSN, PCRF), Network Optimization/Network Design
  • Proven experience as a Support Engineer
  • Demonstrated background in customer engagement and demonstrating good skills in communicating, leading, influencing, building networks and relationships, planning and delivering results.

What's in it for you?


Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds you will be redefining it. You won’t develop for the status quo but will build what replaces it Joining us is a way to move your career in any direction you want with hundreds of career opportunities in locations all over the world, in a place where co creation and collaboration are embedded into the walls. You will find yourself in a speak up environment where empathy and humanness serve as cornerstones for how we work, and where work life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

Ericsson Australia Employee Benefits

  • Wellness: Ericsson Australia offers a variety of programs crafted to support your physical and emotional wellbeing
  • Paid Time Off: We encourage all employees to switch off to recuperate and recharge through paid time off.
  • Work Conditions: Looking to find better work / life balance? Speak to us about flexible work arrangements**
  • Employee Discounts: We offer employees access to discounted health insurance, groceries and entertainment through our partner providers.
  • Employee Development: Working at Ericsson gives you access to Degreed, an integrated learning platform where you can learn, upskill, develop and measure your skills.
  • Awards: Ericsson values dedication, and we regularly recognize employee commitment through award programs i.e. service awards and peer recognition

** speak to your recruiter

Every year, more than 10 000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture. Great Place to Work® Institute’s methodology is recognized as rigorous and objective and is considered as the gold standard for defining great workplaces across business, academia and government organizations. Ericsson Australia has been Great Place to Work Certified™ in 2020.

Ericsson Australia has been endorsed as a WORK180 Employer for Women in 2020. WORK180 is an advocate for working women, who provide job applicants with a transparent directory of endorsed employers who support diversity, inclusion and equality.

Ericsson Australia has also been awarded WORK180 Flex Able Certification in 2020 after an evidence-based audit to ensure we have the cultural, structural and technological enablers in place to allow genuine flexible work arrangements to flourish.

Next Steps:

What happens next once you apply? Read about the next steps here

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Ericsson is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID 19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact-based decisions are important, and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.


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