Network Services Team Lead
| Location: | Melbourne |
|---|---|
| Job Type: | Full Time |
- Work for a global IT and Business Consulting firm
- Support a critical new engagement, working with a major utility client
- Drive the latest digital technologies that support a next generation IT Operational Transformation
- Review road-maps and design to transform Operating Model from legacy to the latest technologies for a large enterprise client
- Role starting January 2021
Your future duties and responsibilities:
- Work with the business to define the target IT/OT support operating model for Network, Security and Unified Comms services
- Lead and investigate automation opportunities supporting the Network, Security and Unified Comms services support team
- Work with the other Technology Tower Leads to develop strategies and solve complex operational Network, Security and Unified Comms problems.
- Recruit, develop and lead the local Network, Security and Unified Comms Tower support team
- Lead a newly established team of Network, Security and Unified Comms Engineers and develop best practice operations for Network, Security and Unified Comms Services
- Ensure a high level of client satisfaction through on-time/on-budget delivery and operations to SLAs
- Lead the development of best practice frameworks and implement across other clients as required.
- Working hours are 6am-2pm or 10am-6pm M-F
- Participation in the 24/7 on-call roster is required.
Skills and experience required to be successful in this role:
- 5+ years relevant experience in a Team management / Operations management role
- Consulting experience working with a large enterprise organisation (utilities/ telco beneficial)
- Experience in leading a team to deliver outcomes
- Advisory approach, the ability to build strong relationships at a senior level
- IT/OT operations understanding (service management, ITILv3 &v4, leading practices)
- Manage, maintain and troubleshoot Network, Security and Unified Comms services:
- Firewalls (Algosec, Palo Alto, CheckPoint, Cisco)
- Intrusion prevention/detection (Palo Alto, CheckPoint, Cisco)
- Load balancers (Netscaler)
- Cisco SD-WAN - Viptela
- Advance Cisco networking, routing, switching and wireless
- Cisco Network Access Control, ISE and ACS
- Cisco Unified Communications suite
- Excellent verbal and written communication skills
- Proficient presentation skills across all audience levels
- Full work rights for Australia.