Continuous Improvement Lead

Last updated 10 minutes ago
Location:Gold Coast, Melbourne
Job Type:Full Time

Job Expectations

This is an exciting opportunity to be a part of the team transforming the way we work. With a genuine focus on Customer Service, this role is pivotal in driving the Continuous Improvement within our Planning and Transformation team.

A bit about your role

This position is accountable for leading continuous improvement & operational readiness for key value chain processes within the Customer Service department. You will be identifying business improvement opportunities by proactively engaging stakeholders and challenging the status quo. You will be accountable for the delivery of process innovation and continuous improvement initiatives, supporting the wider Customer Service department and you will play a key role in helping foster a culture of sustainable change through the creation and embedding of LEAN methodology, to improve operational performance.

In addition to taking delivery & accountability for larger improvement initiatives your role will also provide support and coaching in continuous improvement methods and techniques to the wider team and green belts implementing smaller, local initiatives.

A bit about you

A collaborative approach and ability to build strong stakeholder relationships with external and internal stakeholders will be crucial to understand business drivers, requirements, and expectations. You will regularly interact with General Managers and stakeholders at executive levels on a matter concerning operational initiatives that impact Customer Service. You will be required to hold your Black Belt certification and be confident in implementing Agile methodologies. As a natural leader you will be confident to drive change within the team and encourage new ways of working across the business.

Life at nbn

Please note that this role is available on a Permanent Contract.

At nbn our people have a clear and shared purpose - empowering Australians to redefine the way they live, work and play into the future. As one of the Australia’s largest infrastructure projects ever undertaken in Australian history, you’ll be part of a team building a brighter future for the country.

In your personal career, you’ll benefit from technical training for professional development, leadership programs and access to the latest technology, as well as being led by a diverse executive team.

nbn is committed to an inclusive, flexible and supportive workplace. We strive to ensure that any barriers that may exist are removed to allow everyone equal opportunity to thrive and succeed, regardless of factors such as gender, those who identify as First Peoples, LGBTI+ status, cultural background or disability. We actively focus on encouraging diversity and ensuring that all our people have fair opportunity to reach their career aspirations and potential.

We actively focus on our people having a fair go at reaching their career aspirations. We’re committed to equal opportunities for all employees, with a target of 33% of women in senior management by 2020. With initiatives like Women’s Leadership Programs, a commitment to equal pay, flexibility and market leading parental leave, we truly are paving the way for true equality in the workplace.

Continue the conversation

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

At nbn our people and our planet matter. We have an unwavering commitment to the wellbeing and safety of our employees so that everyone goes home safely each day and can perform at their peak to deliver the nbn™ network. nbn also aims to build a network that minimises energy use and can be operated with minimal impact on the environment.

Worker Type


Time Type

Full time