Senior Technical Account Manager

Last updated 1 hours ago
Location:Sydney
Job Type:Full Time

Would you like join one of the fastest-growing organisations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS?

At AWS Enterprise Support we are looking for a Senior Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies including: Web, API, Compute, Storage, Database, Data analytics, Application-level services, Serverless and more. This is your chance to be the principal technical advisor and ‘voice of the customer’ to organizations from all industries using AWS.

As a senior TAM, you will function as part of the account team that ensures customer success in building applications and services on the AWS platform. Your technical acumen and customer obsession will enable you to effectively represent AWS within a customer's environment and drive discussions regarding incidents, trade-offs, and risk management. You will provide advocacy and strategic technical direction to help plan ahead of time, ensuring your customers’ AWS environments remain operationally healthy. The close relationships developed with your customers will empower you to understand their business/operational needs and technical challenges, helping them to achieve the greatest value from AWS.

We are seeking individuals with strong backgrounds in I.T and an understanding of the software development lifecycle in an Agile / Devops model. You will help craft and execute strategies using your knowledge of cloud-native architectures and serverless technologies to help AWS customers reduce operational cost and complexity. The TAM is our centerprice of value to our Enterprise support customers, so if you wish to be at the forefront of innovation come join us!

Amazon is an Equal Opportunity-Affirmative Action Employer – Female / Minority / Disability / Veteran / Gender Identity / Sexual Orientation.


BASIC QUALIFICATIONS

  • External enterprise customer-facing experience as a technical lead, with strong oral and written communication skills
  • Working knowledge in one of the following areas: Infrastructure systems / Web technologies / Systems Administration / Devops / Application Development/ containers - Kubernetes

    PREFERRED QUALIFICATIONS

  • Advanced experience in one or more of the following areas: Software Development, Content Distribution/CDN, Scripting/Automation, Database Architecture, IT Security, Data & Analytics, Operations Management
  • Experience with AWS services and/or other cloud offerings
• Working knowledge of software development practices and technologies highly desired