Technical Account Manager, Google Cloud Professional Services

Last updated an hour ago
Location:Sydney
Job Type:Full Time

Due to the current health crisis related to COVID-19 and the escalating visa/travel restrictions in place, we're currently unable to extend offers to anyone who cannot work from Australia due to lockdown visa/travel restrictions, or other restrictive measures until further notice. Consequently, we will be prioritizing candidates who can start in this location by set date as expected. We're keeping the situation under review and would adjust our position should the restrictive measures be removed later on.

Minimum qualifications:

  • Bachelor’s degree in a technical field, or equivalent practical experience.
  • 3 years of customer-facing experience, interfacing with executive stakeholders, either driving technical implementation or transformation programs.
  • Experience supporting enterprise customers in one of the following: cloud operations technical support, escalation management or IT consulting.

Preferred qualifications:

  • MBA or Masters degree in a management, technical or engineering field.
  • 7 years of customer-facing work experience.
  • Experience in application/workload migration to public cloud providers like Google Cloud Platform.
  • Experience collaborating with channel partners, systems integrators and third party developers to deliver high-impact solutions.
  • Knowledge in one or more of the following: IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems or content delivery networks.
  • Effective communication, problem solving and management skills; focusing on translating business requirements into technological solutions.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Our Professional Services organization in Google Cloud delivers product and implementation expertise to our strategic customers to help them get the most out of their Google Cloud investments. As a Technical Account Manager, you'll draw on customer-facing skills and technical acumen to help customers successfully adopt Google Cloud products.

You'll lead the successful adoption of Google Cloud at leading organizations, guiding them through the strategic and technical facets of their Cloud transformation journey. You will also manage the successful delivery of Professional Services engagements to drive customer adoption of Google Cloud services.

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

Responsibilities

  • Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.
  • Advocate for customer needs to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
  • Develop strategic relationships with key stakeholders to understand a customer’s business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs.
  • Plan for customer events and launches, partnering with Support and Engineering teams to ensure customer success during critical moments. Work with customers and Support to guide issues and escalations to resolution.
  • Develop best practices and assets based on learnings from customer engagements to help support initiatives to scale through partners and accelerate cloud adoption.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form.