Compulsory Professional Development Support Officer

Last updated 1 hours ago
Job Type:Full Time

Looking for a passionate individual with great customer service skills to work in a rewarding role within a great team

About us

The Department of Mines, Industry Regulation and Safety (DMIRS) supports a safe, fair and responsible future for the Western Australian community, industry and resources sector. We lead with integrity, deliver on commitments, strive for excellence, and look for better ways of doing things.

Underlying everything we do are our values of being respectful, responsive, forward thinking, transparent, fair, and ethical – these are driven by our staff who make DMIRS a success.

The position

In this role you will be working in the Property Industries Directorate within the Consumer Protection Division. The Directorate is responsible for directing a programme of dispute conciliation, proactive compliance and reactive compliance to effectively detect, deter and remedy improper practices relating to property industries regulated by the Consumer Protection Division.

You will be responsible for monitoring compliance with occupational licensing and compulsory professional development (CPD) requirements under the Real Estate and Business Agents Act 1978 and the Settlement Agents Act 1981.You will need to ensure the accuracy of the invoice and payment for training and the information provided to customer for general CPD requests.

To successfully undertake the role, you will be able to interpret and apply relevant legislation and also possess good skills in computer technology, customer services and he ability to communicate with a diverse range of people effectively.

Located directly in the middle of Perth’s CBD, you will be just steps away from public transport and nearby City of Perth parking. You will be a short stroll from Perth’s main shopping district, with fantastic foods and coffee at your doorstep. You may also be required to work at other sites.

Need further info? Click on the Job Description Form (JDF) below or contact Shirley Brown, A/Coordinator Registration and Monitoring on (08) 6552 9206.

What we are looking for?

To be considered further, please submit a detailed CV and covering letter (of no more than two (2) pages) addressing the following;

  • Demonstrated customer services skills to engage and build rapport in order to work effectively with a diverse range of people.
  • Demonstrated good oral and written communication skills.
  • Demonstrated computer skills including a working knowledge of databases, spreadsheets and word processing.

Ready to join our team?

Click ‘Apply for job’ below, complete the online application form and attach documentation as requested above in the “what are we looking for?” section.

For tips on how to put together your application, or details about the process, you can find more information in the Applicant Pack attached below. You can also contact Jacqueline Gao, Human Resources Officer on (08) 9222 3632 or email for information about employment conditions and the application process.

All requirements, capabilities and pre-employment checks listed on the attached JDF will be assessed as part of the selection process.

Other benefits

  • Great work/life balance through flexible working arrangements and leave options.
  • Opportunities for professional development.
  • An award-winning Health and Wellbeing program.
  • Salary packaging options.

Supporting a diverse workforce

The Department of Mines, Industry Regulation and Safety (DMIRS) is committed to creating and maintaining a diverse workforce that reflects the community we serve, and an inclusive culture where all employees feel valued, respected and connected. The diversity of our workforce is our strength, it enhances our ability to be forward thinking as well as responsive in the services we deliver to the Western Australian community.

We actively promote the employment of Aboriginal and Torres Strait Islanders, people with disability, youth and other diversity groups. People with disability will be provided with reasonable adjustments in our recruitment processes and in the workplace.

To keep up to update on activities and opportunities within the department you can follow us Linked.

Whilst this selection process will initially be used to fill the above vacancy, it may also be used to fill other "similar" vacancies for appointment (permanent, fixed term, full-time or part time) throughout the department for the next twelve (12) months.

CLOSING DATE: 4:00 pmon Thursday, 3 December 2020 (WST)

Your application submission must be complete by the closing time, applications that are in progress or submitted after this time will not be accepted. It is your responsibility to ensure your application is submitted on time.

- Applicant Information Pack
- Job Description Form

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