Senior Manager, People Experience

Last updated 6 days ago


Some careers have more impact than others.

We’re looking for progressive minds who are driven, perceptive and forward-thinking, who are open to different ideas and cultures, who can connect with our customers and who will work with courageous integrity every day.

As an HSBC employee in Australia, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes market leading subsidised private health cover, enhanced parental pay/benefits and support when you return to work, wellness days and wellbeing programs as well as a highly flexible workplace culture.

As Senior Manager People Experience, this role will be the one that checks and monitors the heartbeat of employee experience and engagement through surveys, peer-to-peer chat, KPI’s, rewards, meetings, and much more.

The incumbent will be responsible for a strategy to create an employee experience, which takes into account the physical environment our employees work in, the tools and technologies that enable their productivity, and learning to achieve their best at work.

Reporting to the Head of Distribution, this is a key national support leadership position. Supporting the Distribution Leadership team in the strategic shaping and future direction of the PEOPLE agenda and embedding a customer centric culture across the national Distribution business. The role holder will focus on activity that further strengthens our people capability, enhances our employee engagement and ensures our organizational goals and business strategies are achieved.

Your main responsibilities will include

  • The Senior Manager People Experience is responsible for the design, delivery and embedding of People initiatives including but not limited to those directed by HR, WPB, Head of Distribution & Global Frontline People Experience.
  • This role will focus on implementing and embedding key aspects of the Global People Experience Strategy: to develop ‘customer centric people’ who are enabled and motivated to deliver on our service propositions in our frontline network nationally.
  • This role will help ensure that the end-to-end ‘People Lifecycle’ is always front of mind, and that each ‘Key Staff Moment and Experience’ is as optimal and positive as possible. The role will focus on driving up staff retention, reducing early tenure attrition, improving recruitment success rates, increasing staff engagement, fostering career progression, and enabling reward and recognition activity.
  • Additionally, this role will play a pivotal part in interfacing with Global People Experience functions – especially in coordinating the activities and collaborative efforts within the Engagement & Culture (E&C) network.