Product Manager - Global Services & User Platforms

Last updated an hour ago
Location:Melbourne
Job Type:Full Time
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

This role sits within our Global Services and User Platforms portfolio, whose purpose is to think holistically and help improve the overarching experience for our customers. They are responsible for parts of the product that impact multiple parts of the experience and aim to drive consistency within the experience.

As a Product Manager within the Global Search team, you will be responsible for driving our search priorities and problems to solve, enabling our customers to easily discover and use the parts of Xero most valuable to them.

You will partner with other teams to deliver customer value into our search experience to ensure it is done in a way that takes into account the broader customer experience

You will:

  • Grow to understand the search space well, both in regards to customer problems and also the technical challenges and opportunities in this space
  • Help deliver the highest value opportunities through defining scope & a roadmap with the search team
  • Work with other related product teams to understand their products, objectives and look for opportunities to help Search scale out further or address other needs
  • Bridge UX, technical and business worlds as you lead strong and productive relationships with global stakeholders to deliver on market needs and priorities, and evangelise the product vision
  • Work closely with Business Analysts and engineering to deliver quality software with amazing user experiences that solve real customer problems

    • We are looking for people with:

  • Previous experience as a product manager and experience collaborating with a diverse stakeholder group to realise business outcomes
  • Previous experience as a product manager for technical products and / or services
  • Experience in driving large scale technical improvements to a product and/or service
  • Demonstrated experience in defining product roadmaps and long term planning
  • A solid track record of addressing customer needs through innovative use of technology
  • Ability to understand the technical & translate it to outcomes for customers
  • Love for building quality software that customers love and a deep understanding of design thinking and performance analytics
  • Open and effective communication style
    • Thank you for your interest in joining Xero!
    Xero will be closed for our annual end of year shutdown between Friday, 25th of December - Sunday 17th of January.
    We will follow up on your applications as soon as possible upon our return.
    We thank you in advance for your patience and understanding and wish you a safe and happy new year.
    Take care, The Xero Talent team.

    Why Xero?

    At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package including shares plus a range of leave options to suit your well-being. Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology.

    Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. So, from the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.