Quality and Service Improvement Specialist -NDIS - Children Youth and Families

Last updated an hour ago
Location:Merrylands
Job Type:Full Time

Quality and Service Improvement Specialist - NDIS and Children Youth and Families

At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities, and confront injustice. Our focus is always on the people we serve, no matter where they are at in their life.

As an organisation we are Imaginative, Respectful, Compassionate and Bold

About the role:

As a Quality and Service Improvement Specialist within the Governance, Risk, and Quality (GRQ) Directorate you will be responsible for driving consistent quality assurance and continuous improvement methods. This role provides 0.5 FTE support to NDIS and 0.5 FTE support to Children, Youth, and Families portfolios across Uniting.

In this role, you will focus on continuous quality improvements from quality audit, accreditation, compliance, process/practice, and procedure evaluation activities. You will also provide coaching and advice to build capability within practice and operational teams through quality management initiatives and plans that drive continuous improvement.

This is a full-time permanent role located at our beautiful North Parramatta Campus.

Key responsibilities:

  • Assist and support the service stream leaders to develop and evaluate quality systems and processes in accordance with Uniting's quality management framework.
  • Monitor service stream continuous improvement initiatives with a specific focus on scope, implementation, and monitoring. This includes recording and tracking recommendations and required improvements arising from a broad range of activities (eg. incident, complaints, feedback, internal audits, external audits, and regulator feedback/ direction)
  • Work closely with practice and service stream operations to ensure that the organisation meets accreditation/licensing/funding and program requirements and is prepared for external accreditation/licensing reviews and audits.
  • Develop, implement, monitor, and report on auditing and other assurance activities (eg. field observations and case reviews) to drive and support continuous improvement initiatives.
  • Undertake regular analysis of results, care, and themes to inform improvement plans including data quality activities.
  • Closely align with CYF practice and operational leaders, using practice frameworks for reviewing and supporting the effectiveness and consistency of practice delivery.

About you:

Postgraduate and/or Bachelor qualification in a relevant field with equivalent experience.

  • At least 6 years’ experience in a service delivery/service performance improvement role in your area(s) of specialisation
  • Sound knowledge of the NDIS and Children, Youth and Families sector including applicable Australian laws, regulations, accreditation standards and funding/program requirements.
  • Demonstrated experience in Positive Behaviour Support and Restrictive Practice within the context of the NDIS
  • Sound knowledge of the concepts and principles of quality management and evidence
  • Demonstrated experience in driving quality and service improvement initiatives.
  • Proven analytical and data analysis skills.
  • Sound SME knowledge for process and procedure review and development.
  • Professional report writing skills.
  • Ability to respond to significant challenges with a high level of resilience and persistence.
  • Analytical and conceptual skills and excellent interpersonal skills with high quality written and verbal communications.
  • Passion for social change and creating an organisation of influence for the most disadvantaged.

This role offers attractive competitive remuneration, salary packaging benefits, and the opportunity to really make a positive difference to the lives of others.

For all enquiries (in confidence) please feel free to telephone Louise Massie on 0468 341 590 or via email at lmassie@uniting.org

Interested? Great! We look forward to receiving your CV and cover letter outlining your suitability for this fabulous role.

Click on the link below to view the full position description.

PD - QSIS - NDIS and CYF.pdf

Employment with Uniting is subject to satisfactory background checks which may include a national police check, reference checks, and working with children checks.

Closing date: 22 November 2020