Service Desk Officer & EUC - Keolis Downer

Last updated 1 hours ago
Job Type:Full Time

Keolis Downer is Australia's largest private multi-modal operator with 20+ years of local presence with Southlink and LinkSA. We support 250 million passenger journeys annually in Australia.

Keolis Downer is committed to providing the highest quality of Passenger Services in the local SA and greater Australian markets. This is a great time to join an industry leader who has built a trusted reputation on the quality of service and further develop your career in the Adelaide Rail Transformation Program.

As part of the Service Desk Team you will be tasked with delivering of OCMS and support to the Adelaide Metro employees and stakeholders with IT based concerns, with the view to deliver a reliable service across the network managing incidents that happen broadly, identify potential changes and problem manage to create solutions.

About you:

  • Tertiary qualifications in Information Technology or equivalent, relevant to this discipline. ITIL practitioner certification would be highly regarded.
  • Proven history in a Service Desk capacity with a focus on customer service and delivery of a continuous services across a broad network.
  • Experience in updating the Asset Register as required, delivering requests and resolving incidents for each service.
  • Provide support to end users of desktop software, file and directory services, email and telephony services, building access and printing services
  • Participate in the 24/7 on call roster.
  • Minor Works & Service Modifications and perform project works as required.
  • Contribute to and/or develop centralised communications of all outages (Planned and unplanned) and changes to OCMS Services.

What we offer:

  • A highly supportive, team environment
  • Competitive remuneration with on-going training and support
  • An opportunity working on an exciting new project
  • Based in Adelaide
  • Full time permanent position

The Keolis Downer culture encourages and rewards bright people who work effectively, deliver innovative value creation solutions to the business.

To apply hit “Apply Now” or contact Nathan on for more information.

(Note: Downer does not accept applications via email)