Campaign Data Analyst (KYC)

Last updated 39 minutes ago
Job Type:Full Time

Campaign Data Analyst (KYC)

We have an exciting opportunity for a Campaign Data Analyst who can help to deliver one of the bank’s biggest priorities known as Know Your Customer (KYC).

This is a project based below the line campaign role that gives you exposure to all the key stakeholders across ING such product, risk, legal, compliance, contact centre and marketing. You’ll build, execute, and deploy customer communication strategies across all channels, online and offline. In addition this role will work on all other service message communications. This is the perfect role for you if you enjoy working in a fast pace environment, like taking challenges and you’re a natural problem solver.

What are you going to do? You’ll be…

  • Identifying any areas for improvement in campaign delivery such as quality, speed, response rates and automation

  • Challenging the way we use or source data for campaigns

  • Consulting with the internal stakeholders on the best way to deliver customer campaign activity

  • Building and executing robust campaigns to agreed deadlines

  • Carefully testing your own and peer’s work with strict adherence to agreed campaign quality processes

  • Embedding robust test and learn methodologies into campaigns by leveraging data-driven insights

What are we looking for? You’ll have…

  • Experience in customer campaign execution, including campaign planning and sizing, list extraction, and campaign reporting methodologies.

  • Experience with Unica Campaign Suite

  • Strong SQL skills and good understanding of relational database structure

  • A degree qualification in an analytical or technical discipline

  • Excellent attention to details, high analytic, problem solving, lateral thinking and interpretive skills

  • The ability to understand new database infrastructures quickly and efficiently

  • Efficient project planning skills and execution for deliverables

  • The ability to understand legal and regulatory requirements and to apply them to business practices

  • Great communication skills and the capacity to influence stakeholders

About Us

At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to take risks, think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

People of all ages, sexual orientations, cultures and backgrounds are welcome to apply – likewise if you’re an indigenous Australian, or you’re living with a disability, or you have family or caring responsibilities. We would also be open to flexible working applications for this role, please just let us know as part of your phone interview.

Sound like the kind of place you’d feel at home? We’d love to hear from you.