Customer Experience Project Officer

Last updated 1 hours ago
Location:Adelaide
Job Type:Full Time

Keolis Downer is Australia's largest private multi-modal operator with 20+ years of local presence with Southlink and LinkSA. We support 250 million passenger journeys annually in Australia.

Keolis Downer is committed to providing the highest quality of Passenger Services in the local SA and greater Australian markets. This is a great time to join an industry leader who has built a trusted reputation on the quality of service and further develop your career in the Adelaide Rail Transformation Program.

Due to the winning of the exciting new contract for Adelaide Rail, we are now seeking a capable Customer Experience Project Officer to deliver and manage innovation Customer Experience projects and reporting to the Customer Experience Manager.

About You:

  • Proven experience in operations, as project/customer experience manager, project manager, managing director, public transport operations
  • Post graduate qualifications in a related field, including project management, customer experience, transport and/or business
  • Proven experience in face to face customer service or information provision in a customer centric environment
  • Proven experience of leadership
  • Proven experience of project management
  • Proven experience in delivering projects
  • Understanding of quality assurance, customer experience and continuous improvement
  • Resource management skills.

What we offer:

  • A highly supportive, team environment
  • Competitive remuneration with on-going training and support
  • An opportunity working on an exciting new project
  • Based in Adelaide
  • Full time permanent position

The Keolis Downer culture encourages and rewards bright people who work effectively, deliver innovative value creation solutions to the business. This is a great opportunity for an individual that is willing to learn and innovate with an industry leader.

For further information please email Jessica.Graham@downergroup.com.

Please note applications will not be accepted via email , please apply via the link.