Technical Account Manager, IBM Cloud

Last updated an hour ago
Location:Adelaide, Australia, Brisbane, Canberra, Darwin, Hobart, Melbourne, Perth, Sydney
Job Type:Full Time


Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.


Your Role and Responsibilities
Technical Account Managers get assigned to clients who have IBM Cloud Premium Support. Assignments depend on the nature of Premium support contracts and in a typical case, a single TAM gets assigned to 4-5 clients. This role is a part of an Asia-Pacific team and TAM’s are expected to work with clients in AP countries based on business need.

Objective:
Help clients deploy and operate solutions in IBM Cloud by addressing their issues and requirements in a fast and efficient manner.

Mandatory Requirements:
  • Agility and Speed
  • Strong technical background needed to understand the IBM Cloud platform and client solutions
  • Strong background in managing client requirements and issues from a project/solution perspective
  • Chinese language skill required for the current opening
  • 8+ years of experience in the IT industry and enterprise/cloud networking skills desirable

Tasks:
  1. Continuously learn rapidly evolving Cloud technologies and solutions. Maintain a sound knowledge of the IBM Cloud platform and selected solution domains.
  2. Deliver a knowledge sharing session to the TAM team at least once per quarter.
  3. Work closely with IBM and client teams implementing solutions in IBM Cloud and assist them in progressing issues and requirements.
  4. Work closely with multiple IBM backend teams to help progress client issues and requirements
  5. Monitor high priority support cases opened by the client and assist progressing those efficiently
  6. Monitor the Cloud subscription and usage of the assigned clients and advice as needed
  7. Monitor for changes in IBM Cloud that impact assigned clients and advice as needed
  8. Monitor for new services in IBM Cloud that may benefit clients and introduce them. Engage IBM experts for deep dives as needed
  9. Deliver Quarterly Business Reviews to clients
  10. Work on at least one project with the WW TAM team on product/process improvement

Role can be performed from any current IBM Australia work locations.


Required Technical and Professional Expertise
As above


Preferred Technical and Professional Expertise
As above


About Business Unit
Digitization is accelerating the ongoing evolution of business, and clouds - public, private, and hybrid - enable companies to extend their existing infrastructure and integrate across systems. IBM Cloud provides the security, control, and visibility that our clients have come to expect. We are working to provide the right tools and environment to combine all of our client’s data, no matter where it resides, to respond to changing market dynamics.


Your Life @ IBM
What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.


About IBM
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.


Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.


Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.