Quality Assurance Specialist

Last updated 40 minutes ago
Location:Sydney

Are you the kind of person who thrives on providing customers with an exceptional service? Do you enjoy working as part of a friendly team in a fast paced culture? Would you like to build on your existing claims experience and be part of a highly knowledgeable and technically capable team?If you answered yes to any of these questions, a role as a Quality Assurance Specialist with Zurich could be what you’ve been looking for.


As a Quality Assurance Specialist, you’ll be working in partnership with the Claims organisation, including our delegated partners and third-party administrators, to identify opportunities to continuously improve our technical capabilities and the quality of claims handling. Our objective is to work with the organisation to hep deliver a market leading customer experience and further enhance our competitive advantage, as well as protecting Zurich from risk and delivering profitability to the organization.

As part of your role, you will be required to conduct regular quality assurance reviews for our claims teams &/or delegated partners and analyse those results to identify continuous improvement opportunities. You will also be required to regularly present your findings and engage with the relevant stakeholders to gain buy in to implement and deliver on improvements.

You will leverage your expertise in either claims handling or quality assurance processes to provide insights, proactively exchange information and ideas with internal and external stakeholders, enhance customer service, support continuous improvement frameworks and improve overall quality performance.

We’ll provide you with excellent training to support your learning and as a long-standing player in the insurance industry we make every effort to address the career development needs and plans of our employees to ensure their success in the future. In return for your commitment and hard work Zurich can offer you competitive remuneration, an excellent bonus structure, an annual lifestyle payment and employee discounts.In addition, Zurich is proud of its corporate and social responsibility and offers every employee an annual volunteer day.


So make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us. Apply today!