Relationship Manager

Last updated 17 minutes ago
Location:Sydney
Job Type:Contract/Temp

Toyota Finance Australia is the country's largest automotive financier. With over 30 years’ experience in the Australian market, an extensive network of regional offices and as a leader within the worldwide business group, we pride ourselves in understanding and listening to our guests.

Our unique culture, work approach and business practices make Toyota a successful, global company. We are about more than vehicles and vehicle finance – we are about achieving success in business the ‘right way’ through The Toyota Way philosophy, while continuing to support people and their communities. Our commitment to Continuous Improvement and Respect for People mean our people support each other’s development and success to deliver our global vision of mobility for all.
Toyota Fleet Management is one of Australia's leading providers of fleet management products and services. Furthermore we are the only fleet management organisation in Australia with the security of the world's largest car manufacturer.

Our NSW Fleet Sales team located at Olympic Park are currently seeking to appoint a Relationship Manager to manage a portfolio of key customers on a 12 month temporary basis.

The Relationship Manager is responsible for maintaining a portfolio of clients and delivering exceptional customer service. Critical success of this role is to gain a comprehensive understanding of each customer vehicle policy, internal KPIs and why they do what they do. Only then will the Relationship Manager be in a position to demonstrate our value proposition to them.


Reporting to the Fleet Sales Manager, your responsibilities will include:

  • Managing and strengthening existing relationships to ensure continued growth in volume and profitability of our business across your portfolio.
  • Achieve sales targets and a range of performance expectations.
  • Updating Customer Needs Analysis at quarterly reviews to identify incremental opportunities, build relationships and demonstrate our value proposition.
  • Reporting on a monthly basis to management and maintaining accurate & up to date records.
  • Providing support to the Sales Manager in preparation of tender responses and new business proposals.
  • Analysing data and trends to create value and produce cost reduction strategies whilst increasing Fleet Utilisation for your clients fleet.
  • Prepare and present 1st Class Reviews whereby you will be demonstrating TFM’s value proposition to the client.

To ensure your success in this role, ideally you will have:
  • A strong passion for delivering a high quality service to corporate clients.
  • Ability to work with limited supervision and direction.
  • Experience in Excel, to run reports and identify trends.
  • Experience and proven track record in fleet leasing and/or account management (desired).
  • Demonstrate a working knowledge of commercial lending and preferably hold tertiary qualifications in business / commerce (desired).
  • Strong financial acumen competency with proven ability to communicate at C level.

If you’re successful, you’ll undergo background verification checks before you start employment with us.

If you’re keen to join an organisation that recognises the value you add to our business and this is the role you've been looking for, we'd love to hear from you.