Data & AI Ethics Lead

Last updated 38 minutes ago
Location:Melbourne
Job Type:Full Time

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

About the Role...

As the Data & AI Ethics lead, you will drive the definition and implementation of the frameworks, habits and guardrails needed to embed responsibility and ethics as we scale our use of AI/ML and insight-driven decision-making. You will lead the creation of scalable and sustainable approaches to guide data use across both ML and BI applications. You’ll bring a special mix of pragmatic thinking, stakeholder management and a data-related background to create practices fit for our fast-growing and deeply trusted SaaS platform.

This is a critical role to enable Xero to scale safely, creating the context for us to meet our customers’ expectations of transparency, fairness, accountability and consent and respond to the evolving needs of our industry partners and regulators.

About the Team...

The Data team is responsible for driving the adoption of data driven decision making across Xero - for both our internal users and our global audience of small business owners, bookkeepers and accountants. We create, manage and deliver a wide range of data services including core reporting, key data dimensions, extensible and scalable analytical data processing and storage facilities, machine learning toolsets, frameworks and API driven prediction services.

We are the center of expertise for data architecture, data modeling, machine learning, ethical data usage and artificial intelligence service design. We lead the effort to raise the data and AI literacy levels across Xero and to embed our commitments to responsible data use into culture and practices across our fast-growing organisation.

What You'll Be Doing...

  • Build the data and AI governance capability across Xero, working to implement our values, commitments, and emerging regulatory responsibilities into scalable structures that support Xero’s growth trajectory
  • Build and develop a high-performing team responsible for the design and implementation of frameworks, habits and guardrails for the people building our data-driven applications to have confidence they’re doing the right thing as we extend our use cases for transparent data sharing and AI/ML-driven applications.
  • Bring an engineering mindset to create implementation-ready guidance around ambiguous ethical and regulatory concepts to make them understandable and implementable at scale.
  • Collaborate with specialists from the Data team plus Architecture, Engineering, Legal, Risk and Security to create actionable advice and drive the coordinated implementation of responsible data practices
  • Work with our data science and applications teams, to co-create a best practice approach to embedding responsible approaches into the way we design and build analytics and data products across Xero
  • Establish an ethics practice within Xero with a focus on the ethical usage of data and the ethical application of machine learning and artificial intelligence including considerations of fairness, accountability, transparency, bias and ‘right of reply’ and explain-ability in automated decision making
  • Lead the thinking around our approach to regulatory affairs and risk management in the realm of analytical applications and machine learning technologies.
  • Champion the responsible use of data across Xero and contribute to education and evangelism agendas in this space
  • Deliver measurable behavioral change efforts across the company to uplift awareness of and adherence to these responsible data frameworks.
  • Remain up to date with relevant technology and policy changes and trends and continually grow a knowledge of how they may impact Xero

  • About You...

  • Shaping and implementing frameworks for embedding responsible practices into analytical applications across both BI and ML solutions
  • Taking a product-thinking approach to processes so they remain valid and valuable for all
  • Excellent written communication skills
  • Consulting skills around shaping the problem space, structured thinking and analysis, communications and influence
  • Strong personal credibility and leadership skills; can comfortably lead senior leaders through difficult tradeoff discussions and creatively drive consensus
  • Successfully builds trust with stakeholders and working relationships across the business
  • Drives engagement, education and delivers sustainable change

  • What You'll Bring With You...

  • Experience in an applied data discipline at scale (e.g. data analysis, data science, ML, data architecture, data security or data engineering)
  • Experience in translating regulatory, privacy, security and ethical requirements into engineering approaches
  • Consulting or SAAS background would be advantageous
  • Risk assessment and ambiguity to understand and balance benefits and potential harms
  • Providing guidance and advice on how to mitigate risk and operate within appropriate guardrails
  • Expertise in the context, challenges and execution of applied ethics in data-driven decision-making
  • Facilitating data-led conversations with disparate stakeholder groups including executive, operations, strategy and technical specialists
  • Ability to influence change in dynamic, complex environments with multiple competing priorities
  • Familiarity with relevant regulatory and certification frameworks including GDPR, CCPA, ISO 27001/SOC2, and Open data/open banking regimes

  • Why Xero?

    At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package including shares plus a range of leave options to suit your well-being. Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology.

    Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. So, from the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.