IBM Cloud Infrastructure Specialist - Ballarat

Last updated 1 hours ago
Job Type:Full Time

The infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world’s relationship with technology evolves. Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. Our Infrastructure Specialists are responsible for keeping up with these latest and greatest of these changes and using their expertise to deliver solutions that meet the needs of our customers and products.

Your Role and Responsibilities
IBM Cloud Infrastructure Specialist - Ballarat

Position Summary and Responsibilities:
  • The infrastructure specialist role will be responsible for the implementation and support of complex Infrastructure solutions within the AWS cloud. This includes implementing enhancements, software patch updates, service requests, analysing and resolving production incidents and problems, and maintaining infrastructure and support documentation as well as release and deployment within AWS environment.

In this role you not only need good communication skills but also the ability to manage assigned tasks. You ensure changes integrate with the production system and you contribute to the analysis and resolution of incidents and problems to ensure all user and system requirements are met. All your work is carried out and documented in accordance with project standards, methods and procedures.

This team provides 24/7 support to our client and team members need to be able to actively participate in an on-call roster that covers after hours, weekends and public holidays.

Desired Attributes and Skills:
  • A passion for technology and business.
  • Knowledge and/or experience in Cloud technologies (AWS preferred)
  • Knowledge and/or experience in various Linux environments (Redhat /Ubuntu)
  • The ability to understand and assimilate different points of view.
  • A love of working with people in a team-focused environment.
  • Have prior exposure AGILE methodologies.
  • Natural leadership skills and the ability to thrive in a collaborative culture.
  • The willingness to take ownership of challenging tasks, even beyond your initial scope of responsibility.
  • The flexibility to travel to client locations

Education and Experience:
  • You will be degree qualified
  • At least 5 years experience in Infrastructure Support with hands on experience in AWS cloud or Wintel Support
  • Infrastructure monitoring, performance analysis and tuning
  • Programming in Python, PowerShell and/or other scripting languages
  • Experience with service virtualisation
  • Experience working on Infrastructure support projects
  • Database experience (MS SQL Server) with an ability to understand and construct complex SQL queries
  • Production experience with public clouds
  • Experience with cloud deployment tools having worked with configuration tools;
  • DevOps Methodologies
  • Large scale enterprise - Cloud environments

Key Responsibilities:
  • Contribute to analysis of any actions taken to rectify users’ problems to ensure AWS cloud requirements are met and that changes integrate with the production system
  • Collaborate with IT Architecture, IT Security, and internal customers to support AWS cloud based solutions to fulfil client requests
  • Perform daily health checks of all environments, package and deploy software to all environments, liaising directly with project and support teams, release management and client staff supporting interfacing applications.
  • Complete technical analysis and resolve production incidents and problems relating to the environment and software installation.
  • Providing support on the configuration of IBM products which have been installed into the client’s AWS platform.
  • Developing continuous integration and deployment processes and systems;
  • Developing infrastructure automation across all environments.

Mandatory requirements:
  • Be an Australian citizen
  • Been resident in Australia for the past 5 years (i.e., can't have moved to Australia only 4 or 4.5 years ago)
  • Not spent greater than 12 months cumulative out of Australia during the past 5 years
  • Satisfy an AU Gov client Pre-Engagement Integrity Check
  • Be eligible to obtain an AGSVA baseline security clearance or already have AGSVA baseline security clearance

As this role is based in Ballarat, Victoria relocation support will be considered for interstate applicants who are interested in moving to Ballarat to join our team.

Required Technical and Professional Expertise
As Above

Preferred Technical and Professional Expertise
As Above

About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter business by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBM
What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world. What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.