Technical Support Graduate

Last updated a minute ago
Job Type:Full Time

We have an opportunity for a Graduate to join us at the beginning of 2021 as a Technical Support Engineer.

Many of our graduates move onto successful careers in Development, Product Management, or Consulting, others choose to stay within Support organization in consulting, teaching or management roles.

Your Role and Responsibilities
As a Technical Support Graduate in our AI Applications - IBM Engineering support team, you will have the opportunity to gain an in-depth understanding of the full lifecycle of software development processes. This role will provide the successful candidate with a long-term career opportunity in a stable, professional and friendly work environment.
As a Graduate Technical Support Specialist, you will:
  • Provide remote support of IBM software tools, including Watson IoT
  • Identify, troubleshoot and resolve technical issues for our clients across the Asia Pacific region
  • Learn how cognitive solutions are integrated into our product offerings to create value for clients.
  • Work on advanced transformation projects across a range of exciting industries such as transport and automotive, government, aviation, etc
  • Create technical content for web-based self-help resources
  • Be mentored by industry leading professionals, who will be investing in your training and development
    What skills and attributes do I need to be successful in this role?
  • At IBM we are interested in candidates who have a passion for technology and come from one of the following degrees: Software Engineering, Computer Science, Information Technology, Engineering, other degrees with a technical focus.
  • Ability to speak Korean, Mandarin or Japanese is essential
  • Experience with Java, Python, Ruby is highly desirable
  • Ability to work collaboratively as part of a team, as well as working independently when required.
  • A growth mindset, and commitment to continuous learning and personal development.

    We encourage you to apply if you:
  • Are in your final year of tertiary education OR have graduated from an Australian University no earlier than 2019,
  • Have less than 2 years relevant full-time work experience,
  • Maintain a credit average, and
  • Are an Australian Citizen.
    Don’t wait to apply, we recruit on a rolling basis.

    IBM welcomes applications from people of all backgrounds. If you require accommodations or adjustments, we encourage you to make us aware so that we can support you through the application process.

    Our process includes Talent Acquisition reviewing applications, selecting candidates to complete online cognitive assessments (invitation received via email), then shortlisting candidates to complete the interview process.
    It is helpful if you upload your CV, Academic Transcript (unofficial is acceptable) and Right-To-Work documents (Australian Passport or Birth Certificate/Photo ID

    Sign me up!
    If you are ready to begin an amazing career journey with click “Apply” today. To find out more, head to

Required Technical and Professional Expertise
As above

Preferred Technical and Professional Expertise
As above

About Business Unit
IBM’s Cloud and Cognitive software business is committed to bringing the power of IBM’s Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments—with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.

Your Life @ IBM
What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.