Executive Manager Psychological and Support Services

Last updated 6 days ago
Job Type:Full Time

Queensland Fire and Emergency Services

One QFES. Many Services, Many Capabilities, Many Partners


PermanentFlexible full-time



Salary: $119,280.21 - $126,037.34per annum


Strategy & Corporate Services


Human Capital Management

Work Unit:




Closing Date:

Midnight Friday 30th October 2020

Reference No:


Current QFES and IGEM employees and volunteers must apply via their internal careers site

About Us

As a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events.

Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland. The department encompasses the Fire and Rescue Service, disaster management services, the Rural Fire Service and the State Emergency Service, and also supports other volunteer groups providing emergency response to Queenslanders.

QFES is one department with many services, many capabilities and many partners.

Purpose of the role

Psychological and Support Services promotes services to facilitate early intervention and work collaboratively with other state-wide QFES stakeholders to foster a well-being focused culture across the workforce and ensure a holistic approach to the management of the psychological health and wellbeing of QFES members.

Reporting to the Director, People Operations Support you will be responsible for overseeing the development, management and maintenance of a professional and cohesive employee assistance, peer support and chaplaincy network throughout the state, which delivers high quality programs and services to support the emotional, psychological and spiritual wellbeing of employees, volunteers and their families, in line with regulatory compliance and best practice mental health models.

This role will focus on leading and managing the psychological and support functions and services, leadership advice, peer support, chaplaincy and education. You will also provide support to the director and senior executives and contribute to the overall direction of the support services, consistent with best practice mental health models to ensure the delivery of high-quality employee assistance and counselling services to QFES members (past and present) and their families.

Key requirements

Mandatory requirements

  • Have a degree and/or a postgraduate qualification in psychology, social science, social work or counselling from a recognised tertiary institution; or equivalent qualifications.
  • Have current registration or be able to meet the current registration requirements of the relevant professional body.
  • Minimum C Class Driver’s licence (non-restricted) as the incumbent will be required to travel on official business.

Highly desirable requirement

  • Experience in managing and coordinating professional mental health care services, employee assistance, critical incident management and peer support programs.
  • Ability to evaluate and modify policies, programs and services, to effectively manage people and resources in frontline crises.
Your key accountabilities

Your part in the ongoing success of our department, in supporting frontline services will see you responsible for a variety of work, including, but not limited to:

  • Lead and manage a multi-disciplinary team in the provision of a volunteer and employee assistance program initiatives and activities to support the achievement of QFES objectives.
  • Provide high quality advice to senior management and stakeholders on a broad range of employee assistance, psychological, mental health and wellbeing matters.
  • Assist with the development and implementation of policies, frameworks, quality assurance systems and processes to monitor the performance and effectiveness of support services to ensure consistency and continuous improvement in service delivery.
  • Manage and oversee multiple complex priorities, initiatives and projects to ensure timeframes and deliverables are achieved.
  • Develop and implement mental health strategies, programs and initiatives in support of the strategic plan and objectives.
  • Research and prepare complex submissions, briefs, reports and correspondence relating to unit responsibilities.
  • Establish and maintain collaborative networks and partnerships with internal and external stakeholders and represent QFES on committees, working groups and whole-of-government forums.
  • Manage multiple complex projects and initiatives in accordance with human capital management priorities.

To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the “key accountabilities” for this role:

Leadership Competency Stream – Program Leader (leading teams and/or projects)


  • Leads strategically
  • Stimulates ideas and innovation
  • Leads change in complex environments
  • Makes insightful decisions


  • Develops and mobilises talent
  • Builds enduring relationships
  • Inspires others
  • Drives accountability and outcomes


  • Fosters healthy and inclusive workplaces
  • Pursues continuous growth
  • Demonstrates sound governance

Once you join us we will want you to exemplify the QFES shared values:

  • Respect
  • Integrity
  • Trust
  • Courage
  • Loyalty

Want more information?

Please contact Lyn Richards, Director Operations Support on phone 0437 867 571 or email lyn.richards@qfes.qld.gov.au.

You can also visit our website to find out more about our organisation.

How to apply

Please refer to the QFES Public Service Application Guide for information on how to apply for this role.