Performance and Insight Specialist

Last updated an hour ago
Location:Eight Mile Plains

Short Summary\:
An exciting opportunity exists for energetic and proactive analytics professional to join RACQ’s Insurance Claims division in the role of Performance and Insights Specialist.

There are 2 roles - Full-time and 12 months fixed term role

About the role
As the Performance and Insights Specialist, you will provide the reporting, analysis and insights required to manage and improve the operational and financial performance of the RACQ Insurance Claims division (Home, Motor, Boat, Pet and CTP insurance). You will build and maintain strong relationships with stakeholders and establish yourself as a trusted advisor to the business, offering unique data driven insights and value-adding recommendations.

You will have previous experience as an analyst within Insurance, Claims,or a related discipline and be able to demonstrate how you have applied your analytical skills to solve a variety of business challenges and capitalise on opportunities. You will be both well organised and innovative, and committed to continuous improvement.

In addition, you will be a collaborative team player, taking your share of regular repeatable tasks, whilst also supporting your colleagues to deliver in a fast paced and dynamic environment. The role may include some SQL, Tableau and Cognos for adhoc analysis & prototyping of solutions but is not suited for a BI developer.

  • Develop and maintain performance and operational dashboards & reports that empower business owners and stakeholders to track performance and identify action plans across key business objectives.
  • Provide deep dive analysis and data visualisation solutions, accompanied by insightful commentary and recommendations to improve results.
  • Design predictive and diagnostic analytical tools where appropriate, which reveal the hidden value in data, and contribute to elevating analytical maturity across the division.
  • Provide support for projects and business initiatives by monitoring and identifying key measures of success and enhancement opportunities.
  • Regularly review the utilisation and value of our reporting and data assets to ensure they remain relevant and correct throughout business change.
  • Build strong and trusted relationships with stakeholders across the business, including finance, technology and distribution teams to add end to end value.
Technical Capabilities \:
  • 5 years of experience analysing complex and diverse data to improve commercial performance.
  • CTP claims or personal injury claims experience desirable
  • Proven ability to create insights and actionable recommendations from various data sets to build a compelling narrative that sparks action.
  • Strong verbal and written communication skills, and an ability to present complex concepts clearly to stakeholders, including effective design of analytical visualisations.
  • Comfortable with both working autonomously and collaborating with a range of stakeholders and team members.
  • Expert level of MS Excel computing skills is essential.
  • Proficiency in SQL and database analytics. Proficiency in designing Tableau visualisations.
  • Experience with Data Science techniques, or data warehousing environments/tools will be highly regarded – ideally with skills using R, Redshift SQL, Tableau, COGNOS or similar technologies.
It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.
We are committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you and how we can help you find your balance.

There are plenty of other perks, too;
  • Onsite parking, employee gym & café
  • Free Roadside Assistance, significant discounts on Banking, Assistance, Insurance and Travel products for you and your family
  • Significant discounts on holidays, theme parks, movies, new cars, experiences and so much more
Ready to apply? You’ve got this.

Please Note; you may be required to complete video interviews, psychometric testing, a medical and/or criminal history check as part of the application process.

RACQ is a Circle Back Initiative employer – we commit to respond to every applicant.

Questions? Please contact or visit