Order Taker Allocator - Sandgate

Last updated 41 minutes ago
Location:Newcastle
Job Type:Full Time

Boral’s Northern NSW Sales & Customer Service Centre has an opportunity for a Transport Allocator to be based in our Sandgate Office.

The primary purpose of a Transport Allocator is to provide positive and efficient outcome to our customers in the ordering and delivery of concrete product. In this role, you will be working within a high energy team environment where performance, quality and fun are paramount to providing superior customer service and achieving outstanding results.

About the role:

  • Receive telephone orders from Boral customers and enter them into our systems in a precise and agile manner

  • Coordinating driver’s and tester’s activities to ensure concrete is delivered on schedule and customer expectations are met

  • Monitor progress of deliveries and provide delivery status information to the customer

  • Provide product information and build professional relationships with customers

  • Ensuring effective communication is maintained at all times across management of the Agitator Fleet

Preferred Skills and experience:

  • Experience in transport scheduling or high volume call centre environment

  • Knowledge of construction materials and industry is highly desirable

  • An understanding of construction materials or concrete product applications

  • Well-developed problem solving and prioritisation skills

  • Ability to adapt to changing situations

  • Exceptional communication skills (especially telephone manner) to identify and resolve customer issues and capture customer orders

  • Enthusiastic customer focus

  • Computer savvy (training provided on Boral systems)

  • Self-motivated with the ability to work in a team environment

Hours of the role are rostered with shifts varying to cover the phones between 6am and 5pm Monday to Friday and working every second Saturday from 6am to 12pm.

This position would suit someone who has an enthusiastic desire to work in a productive team environment where high morale contributes to customer satisfaction.

We value your abilities and reward results that drive business success. We share goals and celebrate individual and team success and provide a working environment that is safe, supportive and dynamic with a clear focus on continually encouraging and developing its people.

Boral welcomes your application, press APPLY or visit http://careers.boral.com.au