Regional Manager - Specialist TAMs - ANZ & ASEAN

Last updated 20 minutes ago
Job Type:Full Time

About us

Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #1 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies.

About the you and the role

We’re seeking a Senior Leader to head up the Specialist Enterprise Support team in ANZ & ASEAN. You will engage with our most strategic customers, from the largest enterprises, to our start-up clients and the public sector industry. The team has is made up of highly technical Consultants and Architects that are spread across the ANZ and ASEAN regions, but it also works closely with other AWS teams across globe when required to solve our customers most complex problems. The role will be best for someone who enjoys solving problems, working with customers, and has a background from a variety of different fields, including but not limited:
  • Senior stakeholder customer relationship management
  • Technical leadership across multiple geographies
  • Business strategy
  • Technical consulting industry experience
    Day to day you will be surrounded by people who are extremely smart, passionate about cloud computing, and believe that world class support is critical to customer success. Duties will include:

  • Manage a team of Consultants and Architects (Specialist Technical Account Managers) focused on platform specialization
  • Engage Enterprise Support customers and ensure success in deploying platforms and operating solutions on the AWS platform.
  • Hire, on-board, train, and develop new specialists
  • Educate customers on the value proposition of AWS, and participates in deep discussions to ensure they achieve operational excellence in the cloud.
  • Capture and share best-practice knowledge among the AWS Support community.
  • Guide and motivate the development of whitepapers, blogs, and other high leverage customer facing guidance and best practices.
  • Act as a technical conduit and liaison between customers, service engineering teams and AWS support.


Experience required for the position
  • Experience as a hands on manager of high performing and specialist technology consulting team
  • Leadership across multiple geographies including remote teams
  • Excellent oral and written communication skills in English
  • Strong customer executive presence as well as experience influencing senior stakeholders
  • Record of driving strategic programs to improve customer experience
  • Passionate about new technology, Big Data & Analytics, AI/ML as well core Services, Database, Cloud Migrations, Security
  • Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics OR equivalent experience
  • Experience working with enterprise software companies
  • Innovative thinking and bias for action balanced with a strong customer and quality focus


As an equal opportunity employer we embrace diversity and inclusion at Amazon. Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.