Technical Solutions Manager, Global Customer Care

Last updated an hour ago
Location:Sydney
Job Type:Full Time

Due to the current health crisis related to COVID-19 and the escalating visa/travel restrictions in place, we're currently unable to extend offers to anyone who cannot work from Japan or Australia due to lockdown visa/travel restrictions, or other restrictive measures until further notice. Consequently, we will be prioritizing candidates who can start in this location by set date as expected. We're keeping the situation under review and would adjust our position should the restrictive measures be removed later on.
Note: By applying to this position your application is automatically submitted to the following locations: Sydney NSW, Australia; Tokyo, Japan

Minimum qualifications:

  • Bachelor's degree in Computer Science, Electrical or Computer Engineering, or equivalent practical experience.
  • Experience in one or more programming languages such as C++, Java, JavaScript or Python.

Preferred qualifications:

  • Experience in troubleshooting web technologies, such as XML, HTML and HTML5, JavaScript, and Flash.
  • Data analysis and good data-driven decision-making skills.

About the job

gTech Global Customer Care (gGCC) is a solution-generating force that helps our sales teams and advertisers. These solutions need to be scalable to support millions of customers worldwide. In addition to troubleshooting on the customer side, we work with Sales, Product, and Engineering teams within Google to develop better tools and services and improve our products based on the evolving needs of our users. As a cross-functional and global team, it's our job to help keep the lights on and the ads fresh.

We help customers who use Google’s ad products. Our solutions need to be scalable to support millions of customers worldwide. In addition to troubleshooting for our customers, we work with Sales and Engineering teams within Google to develop better tools and services to improve our products based on the evolving needs of our customers. As a cross-functional and global team, it's our job to help keep the lights on and the ads fresh.

As a Technical Solutions Manager, you'll troubleshoot issues for our customers, and understand our customers’ needs and show empathy for them. You will also serve as liaison between our publishers and Google's Sales, Product, and Engineering teams, to identify new opportunities where our products can better help our publishers’ businesses.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

  • Help publishers that use Google’s ad products by delivering innovative and scalable solutions to their problems, troubleshooting their issues and performing implementation reviews.
  • Advocate new product features and ensure the resolution of technical challenges.
  • Assist clients in the adoption of new products via upgrades and migrations to develop their long term success and improve product offerings by providing client feedback on features.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form.