Manager, Customer Lending Solutions - Metro Sydney Central/North West

Last updated 10 days ago
Job Type:Full Time

  • Be recognised as a leader, empowered to deliver and succeed
  • Use your passion and expertise to drive positive outcomes for our customers
  • Join a company that’s invested in you

A career that gives you more
Your career at NAB is about more than money, it's about serving our customers well and helping our communities prosper. We currently have an opportunity for a Manager, Customer Lending Solutions.

The role
As our Manager, Customer Lending Solutions , you will be responsible for the leadership, development and capability uplift of the Deal Ready Associates to support bankers to deliver a superior customer service for all lending transactions.

The role is key to enable the Business & Private Bank performance and growth by creating a customer focused service excellence culture, supporting bankers in meeting customer needs and driving an effective and efficient operations.

The Team
The function covers all type of lending including simple and complex loans, increases, decreases and renewals. The role has direct accountability for input quality, file compliance, operational efficiency, customer NPS and time to decision for all Business &Private Bank (B&PB) initiated lending.

What you will bring

  • Tertiary qualifications in a Banking and Finance, or a business-related discipline is preferred, but not required
  • Strong knowledge and experience of lending processes and credit
  • Understanding of policy and verification requirements, especially in Business Banking
  • Proven financial analysis capability
  • Understanding of risk obligations and knowledge of how to replicate compliance

By joining NAB, you are committing to putting our customers’ needs first every time. You will be ambitious for growth; always curious and learning from colleagues. You will speak honestly, always valuing the time and opinion of others. You will own your work, doing what’s right, even when it’s hard.

NAB, invested in you
We are committed to gender equality and are proud to be an equal opportunity employer and have a diverse and inclusive workforce. We have committed $70bn in financing to help address climate change and provide 2 days of paid leave each year through our employee volunteering program to support community organisations.

We support our colleagues to be their best by offering a wide range of educational, financial, lifestyle, health & well-being benefits. For more information please visit here.

Join NAB
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you.

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.

Please note unsolicited CVs from agencies will not be accepted.