UX Researcher (407727)

Last updated 23 hours ago
Location:Darlinghurst
Job Type:Full Time

Our Story
As a start-up business inside one of Australia's largest retailers, WooliesX aims to bring the best of Woolworths to our customers, powered by our team, technology and data. To achieve our customer 1st strategy, we have combined the Digital, eCommerce, Customer Loyalty and Financial Services businesses to transform the customer experience under one banner - WooliesX.

Having been awarded the Canstar Blue Award for No.1 in Customer Satisfaction for online groceries, and more recently being voted the most popular Loyalty Program in Australia, we’re proud of the work we do and are being recognised for delivering innovative and best in class service that is convenient, frictionless and personalised to our customers.

With an industry leading technology team, backed by analytics, we’re resourceful and willing to experiment. Our agile teams are empowered to innovate and deliver an awesome experience for our customers - no matter whether they choose to shop in-store, or online.

The Position:

As a UX Researcher at Woolies X, you will play a pivotal role in delivering great customer experiences and ensuring our propositions are brought to life through engaging digital experiences. Improving the user experience across all customer channels, you will optimise the customer journey to achieve key digital experience targets.

Working in a cross-functional team, you will help design a better user experience by leading end to end research projects, from gathering the requirements, understanding the brief and designing the surveys. You will be responsible for planning and conducting user research, interviews and surveys and translate the quantitative and qualitative research findings into actionable insights that can be developed to sitemaps, user flows, customer journey maps, wireframes, mockups, and prototypes.

Key responsibilities will include;

  • Lead remote end to end remote research projects
  • Support squads for strategic and evaluative research
  • Conduct research using a wide variety of qualitative and quantitative methods
  • Work closely with product teams to identify research initiatives
  • Generate actionable insights that both fuel ideation and evaluate product experiences
  • Communicate results and illustrate recommendation in creative and effective ways
  • Take ownership of the usabiility testing lab and research equipment and software
  • Keep abreast of current UX developments and new methodologies


About You:

You will be an experienced UX Researcher that is passionate about building experiences and products that anticipate customer needs and remove friction from key interactions points on the connected customer journeys.

You will demonstrate;

  • 2-4 years of experience in UX research
  • Tertiary qualification in psychology, cognitive or social sciences
  • Proven experience in end to end quantitative research
  • Knowledge of qualitative and user-centered design methods
  • Experience in managing customer panels
  • Strong oral and written communication skills
  • Work collaborative with minimal supervision
  • Ability to ramp up quickly on products and new technologies

If you meet a number of requirements (and not all), we encourage you to submit your application.

As an inclusive, team-first company, our people are at the core of everything we do. As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference. We value diversity and aim to create a vibrant and inclusive workforce which reflects the communities we serve.

Sound like your next opportunity? Apply now or head along to www.wowcareers.com.au to discover more!


We’re also social! - connect with us through # LI LinkedIn, Facebook or via www.wowcareers.com.au #work180

Joining the Group

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage and we are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTI inclusion.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.

We’d love to hear from You

If you meet a number of the requirements, but not all, we encourage you to submit your application. You can learn more about working with us on LinkedIn or via www.wowcareers.com.au. #LI

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.