Head of Community - 10 Month Contract

Last updated 21 minutes ago
Location:Melbourne
Job Type:Full Time

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

About the Role;

This is a 10 month contract working in the AU Communications team as our Head of Community, you are responsible for growing and supporting Xero’s passionate and engaged community of accountants and bookkeepers to drive continued growth and momentum.

An important aspect of this role will be to develop, engage and manage the Australian community and community-focused activities both online and offline.

What You'll Do;

  • Execute the day-to-day operations of the Australian partner community
  • Work closely with stakeholders across the business – including Communications, Sales, Commercial, Product and Customer Success – to guide the continuous development and execution of the online and offline community strategy. The community strategy includes our Xero Partner Advisory Committee (XPAC) and True Blue group of partners loyal to Xero
  • Support the community in Australia, managing our digital community groups of accountants and bookkeepers, hosting events
  • Strategise grassroots engagement & outreach tactics to grow our community
  • Monitor, optimise and report on community trends, issues, opportunities, growth metrics and KPIs
  • What You'll Bring With You;

  • Proven understanding and experience using Xero
  • Proven experience in community management
  • An in-depth understanding of the drivers, pain points and workflows within an accounting or bookkeeping practice
  • Technical background, preferably in the cloud or Saas space preferred. Aptitude to quickly come up to speed on new technology concepts.
  • Competency in social media tools like Hootsuite, Facebook, LinkedIn, etc.
  • Bachelor's degree or equivalent
  • Strong project management and organisational skills
  • Deep understanding of & passion for Xero’s mission & existing community and must always be an outstanding brand ambassador
  • Highly proactive, entrepreneurial & self-motivated with a strong work ethic, proven resilience and positive demeanor
  • Excellent communication and writing skills
  • Expert in content creation & storytelling
  • Must be able to thrive in a highly dynamic, flexible work environment and switch rapidly from strategy to execution
  • Self-motivated and team-oriented
  • Why Xero?

    At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package including shares plus a range of leave options to suit your well-being. Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology.

    Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. So, from the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.