Service Design and Transition Analyst

Last updated 1 hours ago
Location:Eight Mile Plains

Short Summary\:
Contribute to the delivery if the ITIL service management framework components, of change, release, Disaster Recovery (DR) and service performance.

About the role
We are searching for an experienced Analyst to join our technology team and help shape our delivery capability by supporting the delivery of effective change to the Technology Environments
This role is defined as ‘exclusively 1st line’ within RACQ’s 3 lines of defence risk model

  • Execute the change life cycle for internal and external Technical deliveries
  • Lead the implementation of organisations change policy via assessment, analysis, development, documentation and implementation of changes to live services and test environments and ensure that the policy is reflected in practice.
  • Participate in the creation, maintenance, execution, assessment and reporting of the ICT DR planning and execution processes within RACQ’s Technology division
  • Ability to plan and coordinate enterprise release logistics across multiple projects and / or business as usual releases.
  • Negotiate the performance levels with the business and contractually provisioned with vendors where appropriate.
  • Develop implementation plans for requests for change
  • Evaluate risks to integrity of services inherent in proposed implementations
  • Preparing monthly managed services reporting for both client-facing communications as well as internal process improvement activities, and work with client and internal stakeholders to identify improvement ideas.
  • Review the effectiveness of change implementation, and suggest improvement to organisational procedures governing change management
  • Assess and analyse release components, providing input to release scheduling, ensuring release processes and procedures are applied and maintained.
  • Relevant Tertiary qualification
  • Expert specialisation in application of business quality assurance practices in respect to technology system administration
  • Financial services industry experience desirable.
  • Competency in\:
    • corporate and affiliated systems Planning and co-ordination of resources
    • leading teams
    • working through large volume high quality processing activities
    • ITIL Release & Deployment methodology
    • application of SDLC
  • Demonstrated skills in\:
    • Verbal and written communication along with interpersonal
    • Mentoring, coaching and team development
    • Problem solving, negotiation and decision-making
    • Internal and external customer service
    • Analytical, design and consultative
It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.
We are committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you and how we can help you find your balance.

There are plenty of other perks, too;
  • Onsite parking, employee gym & café
  • Free Roadside Assistance, significant discounts on Banking, Assistance, Insurance and Travel products for you and your family
  • Significant discounts on holidays, theme parks, movies, new cars, experiences and so much more
Ready to apply? You’ve got this.

Please Note; you may be required to complete video interviews, psychometric testing, a medical and/or criminal history check as part of the application process.
RACQ is a Circle Back Initiative employer – we commit to respond to every applicant.

Questions? Please contact or visit