Social Media Live Chat Representative Contact Centre

Last updated 20 days ago
Location:Parramatta

Description

Some career choices have more impact than others.

We’re looking for progressive minds who are driven and forward-thinking, who are open to different ideas and cultures, who can connect with customers and colleagues and who’ll work with courageous integrity every day.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services and wellness programmes including discounted gym memberships.


Wealth and Personal Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

This is a full time permanent role for an ambitious individual to join the team as a Social Media Live Webchat Representative at our Parramatta Centre.


Our centre operates Monday to Friday between 8am – 8pm. You will be required to work a monthly rotating roster, with a starting time between 8am and 10.30am.

Responsibilities:

  • Respond to queries on the Banks’s social media handles which include Twitter, Live Chat & Facebook.
  • Ensure a consistently high level of service delivery.
  • Maintain a thorough understanding of HSBC’s customer proposition and strong knowledge of the range of products and services offered by RBWM.
  • Effectively question, listen & understand our customers to enable you to fully discover both their financial circumstances and needs.
  • Work collaboratively with internal stakeholders to help achieve positive outcomes in an appropriate and timely manner.
  • Handle customer complaints efficiently.