Customer Success Manager - Data Center

Last updated an hour ago
Location:Remote - AU/NZ only
Job Type:Full Time

Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, every Atlassian will have the choice to work from an office or from home.

Do you love working with customers to help them embrace new products? Are you confident on the phone and experienced in communicating with a technical audience? Are you creative and determined in identifying the root cause of problems or opportunities? If so, then this could be exactly what you're looking for .... please read on!

We are searching for a candidate who has experience working with Enterprise DevOps or IT teams, the aim to become a subject matter expert in our Data Center products and an unquenchable level of curiosity. You'll apply those tools to better understand our customers, help solve their problems, accelerate their growth and return insights to the business that contribute to customer experience improvements at scale.

The first order of business will be to ramp up on the latest and greatest features, best practices, and watch-outs for new Data Center implementations. Next, you'll be given a customer pipeline and equipped with team processes and support to work directly with Enterprise-level customers. Finally, once you're in the swing of helping our customers reach their desired outcomes with Data Center, you'll participate in identifying and executing strategic projects such as delivering customer intelligence to other teams, improving operational efficiency, or building new best practices.

On your first day, we'll expect you to have:

  • Experience working with and building strong relationships with Enterprise customers
  • Experience helping an organisation adopt an Atlassian product or one of similar complexity
  • Customer interview skills and curiosity with proven ability to dig deep into root causes and perspective of which solutions to offer and own through completion
  • Proven ability to take customer insights from the field to inspire changes within the business
  • Analytical skills to identify and articulate themes from customer data
  • Adaptable communication skills to work effectively with a variety of customers and internal partner teams
  • Experience working on cross-functional projects
  • Comfort in navigating a large organization
  • Confidence and motivation to creatively problem solve
  • Ability to thrive in a geo-distributed work environment

It's great, but not required if you have:

  • Atlassian product experience with Jira, Jira Service Desk, Confluence, BitBucket, or Crowd
  • Salesforce experience
  • Project management skills
More about our team:

Atlassian Customer Success partners with our customers to help them achieve their goals with our products through engagement during the critical early phases of onboarding and adoption. Mitigating risk when customers encounter obstacles on their journey, evangelizing best practices and delivering insights to the business are at the heart of what we do. The Data Center-focused segment of our team works with Enterprise customers deploying new DC licenses through a combination of high-touch and smart-touch outreach.

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

Atlassian is committed to providing reasonable accommodations to all individuals participating in the application and interview process, and while performing job functions. Please note that you will have the opportunity to request accommodations at each stage of the assessment process. To request accommodations before scheduling an interview, please reach out to atlassian-accommodations@atlassian.com and someone will follow up shortly.

All your information will be kept confidential according to EEO guidelines.

Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.