IT Support Analyst (Level 1 support)

Last updated 31 minutes ago
Job Type:Full Time

The role

We currently have an exciting opportunity for an IT Support Analyst with experience across level 1 IT support. This is a permanent role in our Sydney CBD office.

The Infrastructure Services team
The Clayton Utz Infrastructure Services team is dynamic, diverse and cutting-edge, providing a full-spectrum of innovative technology solutions across our nation-wide offices. We utilise a range of technologies to facilitate smooth and efficient IT services across all areas of our business. You will receive an opportunity to engage and learn from a number of teams within Infrastructure Services including Infrastructure Support, Information Specialist, Standard Operating Environment, Business Systems, Technical Infrastructure Services, Development, Communications and Security.

Key responsibilities
As part of a team of 10 IT Support Analysts you will have a breadth of IT technical knowledge and skills to liaise with internal customers over the phone and face to face. Your focus will be to troubleshoot and problem solve level 1 IT related issues and escalate to level 2 and 3 when required. You will work with SLAs and be flexible with your working hours on a rotational roster and some weekends as required.

Skills & Experience
To be successful in this role, you will have 1 to 2 years' experience in level 1 IT support providing outstanding customer service delivery to internal customers. Your articulate and clear verbal and written communication skills, IT problem solving skills, attention to detail and friendly persona with customers will see you succeed.

  • The ability to identify issues that need to be escalated to level 2 and 3 support
  • Experience with Windows 10, Office 2016, Outlook 2016, and desktop virtualisation familiarity
  • Familiarity with document management systems (e.g. Worksite and printing support)
  • Experience supporting Remote Access, A/V, Tablet and iPhone queries
  • Strong customer service skills
  • Excellent communication skills (oral and written) with strong phone etiquette
  • A strong focus on customer satisfaction and working to SLAs
  • Previous experience in professional services would be highly regarded

How to Apply?

We prefer to work directly with candidates, if you are interested in this role, please click the ‘Apply’ button or contact the consultant, details below, for more information. Clayton Utz is an inclusive employer that supports flexible work arrangements, please feel free to discuss your flexibility needs with the recruiter for this role.

Consultant Contact Details

Camilla Baker, (02) 9353 4605

Accessibility and Inclusion

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. Do you require any support or reasonable adjustments to complete your application? If so, please contact the recruiter via the above telephone number or via email to

For more information on Clayton Utz, please visit or follow us on LinkedIn here.

Agency submissions

Clayton Utz does not accept agency submissions unless the agency is specifically contacted by a member of the Clayton Utz Recruitment Team. Please do not forward candidate profiles or resumes to Clayton Utz partners, hiring managers or other employees - this will not constitute as an introduction to the firm and Clayton Utz will not be liable for a fee.