Snr. Technical Account Manager

Last updated 1 hours ago
Location:Canberra
Job Type:Full Time

About Us
At Amazon, our vision is to be earth’s most customer-centric company. In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon.com. Amazon Web Services (AWS) is a secure cloud services platform, offering computing power, database storage, content delivery, and other functionality to help millions of businesses scale and grow.


The Role

As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. Our Technical Account Managers (TAMs) partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation.

You’ll provide advice and support on using AWS Services and best practices, architecture, project and launch planning as well as ongoing operational issues.. In this senior role, you will have an opportunity to impact organization wide processes and roadmaps, directly influencing how customers are use AWS in the long term.

Watch this short video about life as a Technical Account Manager https://www.youtube.com/watch?v=wjon1FW6hVc).

Responsibilities include:-
  • Enable C-suite executives to embrace agility and deliver high impact transformation

  • Lead and sponsor customer enablement programs that uplift our customer's capabilities

  • Communicate transformational concepts to executive decision makers

  • Own and define the technical strategy including establishing metrics, governance forums etc.

  • Build solutions, provide technical guidance and advocate for the customer

  • Ensure AWS environments remain operationally healthy whilst reducing cost and complexity

  • Foster trusting relationships with customers, understanding their business needs and technical challenges

  • Lead technical discussions with senior leadership regarding incidents, trade-offs, and risk management

  • Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers

  • Being part of a wider Enterprise Support team you’ll provide post-sales, consultative expertise

  • With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
    Longer term, you will have the chance to further develop your technical, consulting and leadership skills as we continue to grow the team. You’ll develop your knowledge of AWS services, have the opportunity to gain further certifications as well as receive mentorship. In your first 90 days you’ll receive hands on training to set you up for success!
    Our TAMs work autonomously with a focus on customer outcomes. You’ll spend time between the office and customer sites as well as have the opportunity to work from home.

    Culture

    At Amazon Web Services, we don't mind being called "peculiar." We have our own way of doing things. We're obsessed with customers, we see beauty in simplifying the complex, and we're comfortable with being misunderstood. That might sound unorthodox, but our unusual approach and our culture - focused on removing obstacles so builders can build - are part of why our people enjoy working in AWS.
    We believe in supporting the needs of our people and their family members. Benefits include Medical Cover, Employee Assistance Programs and Global Mobility opportunities.

    BASIC QUALIFICATIONS

  • Experience in a similar role as a Senior Technical Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect, Infrastructure Lead, Operations Manager, Devops Lead etc.
  • Understand operational parameters and troubleshooting for at least four of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development
  • Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences

    PREFERRED QUALIFICATIONS



Benefits:
The perks of being an Amazon employee don't stop at collaborating with great people on exciting and innovative projects. Amazon’s benefits support the needs of our diverse workforce and their family members, no matter what stage they’re at in their life or career.
  • Amazon offers a voluntary health insurance scheme that is open to permanent employees and their eligible dependents.
  • Amazon Maternity/Adoption and Parental Leave benefits including a flexible work schedule to transition back to the workplace after maternity leave.
  • Commuter benefits that can go towards public transit and parking costs.
  • Amazon provides comprehensive coverage and protection to handle life’s unexpected accidents and surprises.
  • Employees accrue paid time off in addition to company paid holidays. And when you need more time for some of life’s bigger moments, such as caring for a new child or an ill family member, Amazon offers several paid and unpaid leave options.
  • Amazon employees are encouraged to enter different roles, take on new challenges and learn new skills. Our internal transfer opportunities and expanding career development programs help employees build their career.
• At Amazon, most employees have the ability to become owners of the company through the granting and vesting of Restricted Stock Units.
Amazon Web Services is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.