|Job Type:||Full Time|
- Drive our branch to the next level of success in this influential leadership role!
- Significant role with a direct impact on the value that reaches our customers
- Create an engaging work environment where customer advocacy is at the forefront of all we do!
Our vision is to be Australia's leading bank, trusted by customers for exceptional service. We’ve been helping our customers with their money for over 150 years, with our Retail network of 600+ branches and 5,400 staff serving millions of customers nationally – every year! Our people really are the face of NAB, and if you enjoy working in a vibrant, energetic team and are inspired by helping customers kick their goals, we may have a fantastic opportunity for you…
About the role…
NAB’s Branch Managers are ultimately responsible for achieving optimal business performance through inspirational team leadership, cross-channel collaboration and strategic business development.
Leading and inspiring your team to be successful is a significant component of the role. This is achieved through coaching your team to have inspired conversations with NAB’s customer – uncovering their needs and overcoming obstacles by working collaboratively to fulfil these.
As a community leader, the role of Branch Manager is also responsible for building and maintaining trusted relationships with local customers, business leaders and community partners – you and your staff truly are the face of NAB! This will be balanced alongside coaching, leading and motivating a team of great Bankers to deliver consistent, positive and tailored customer experience.
All new Branch Managers receive a tailored on-boarding and training program to cater for their level of expertise. Further development goals will be linked to your career objectives and form part of your individual development plan. This truly is a fantastic opportunity to showcase your leadership skills and passion for customers, all whilst
What you will bring…
- Proven management experience, ideally gained within a Retail environment
- Strong business acumen
- Proven experience of leading, motivating and coaching a team
- A genuine passion for world-class customer service
- Charisma, drive, high-energy and a passion for people!
We are an equal opportunity employer and have a diverse and inclusive workforce supported by our African Australian and Indigenous employment programs, Graduate and Trainee programs. We are proud of our LGBTI Gold employer status by AWEI, and our commitment to gender equality. We have committed $70bn in financing to help address climate change and provide 2 days of paid leave each year through our employee volunteering program to support community organisations. For more information please visit here.
To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.