|Location:||Australian Capital Territory|
|Job Type:||Full Time|
- We are an ASX 100 Finance Leader
- Develop your career while making a positive community impact
- Join an inclusive and collaborative team - Good culture is important to us!
- Belconnen Branch - 12 Month Fixed Term Maternity Leave Contract
About the Role
As the Customer Relationship Specialist, you will be the ‘face’ of the Bank within the Branch, providing exceptional customer service to your customer network. You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing advice and information on BOQ’s products and services. Further, you will relish the opportunity to proactively identify opportunities and manage a pipeline of new and existing customers through their financial journey with BOQ.
Day to day your key responsibilities will consist of:
- Account opening/closing
- Customer interviews and being a part of their full review process
- Personal lending and credit card applications
- Coaching and development of junior colleagues
- Outbound calling to maintain and build customer relationships
- Floor walking, business development and initiating quality conversations with customers
- Strong focus on compliance
As an experienced Customer Relationship Specialist you will be a passionate, high performing operator who consistently delivers an outstanding customer experience, by demonstrating:
- Excellent customer service experience, preferably from the banking industry
- Exposure to consumer lending would be advantageous
- The drive to build long lasting relationships and positive customer experiences
- Contributor to a collaborative team environment
- Willingness to go above and beyond for your customers and colleagues
- Driven to take a personalised approach with every customer interaction
- "Can do" approach to all aspects of your role
- Ability to learn and confidently use a number of technical financial systems
- Excellent written and verbal communication skills and strong attention to detail
BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.
We support a flexible workplace and we are committed to an inclusive and diverse culture where differences are embraced!
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave
- Paid volunteer days
- Purchase annual leave
- BUPA Corporate Plan
- Mentoring and leadership programs
- Employee Assistance Program (EAP)
- Gym, shopping, technology and travel offers!
This is a fantastic opportunity to develop your career in banking, meet new people and join a motivated team of professionals.
How to Apply
To apply for this role please follow the links or apply via our Careers Page.
The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.