UX Specialist

Last updated 3 minutes ago
Location:Eight Mile Plains

Short Summary\:
Craft and develop compelling user experiences and designs that enhances member experiences for RACQ members on various platforms. Digital being the primary focus.

Key Bullet Points\:
  • Planning and conducting Design workshops like 5-day Design Sprints, Focus groups, Discovery sessions etc
  • Integral participant in idea generation, user experience validation, and technical execution sessions
  • Work in a collaborative manner with stakeholders in a way that reflects the RACQ values.
  • Build and maintain lasting change. Fast paced & dynamic environment
About the role
Apart from crafting user experiences for RACQ members, the UX and UI Specialist will also design the final experiences for RACQ’s digital platforms, aligned with RACQ’s overall digital vision, business vision and best practice.

  • Work closely with the Senior Digital Designer and the digital strategy team members to develop prototypes and wireframes
  • Collaborate with external parties to conduct usability tests and to analyse member (and customer) feedback
  • Iterate innovative digital solutions and align with RACQ’s brand guidelines
  • Interpret business rules and requirements to envision and iterate concepts by working with Business Analysts and Product Strategy
  • Facilitate face-to-face workshops and interviews to elicit requirements and craft effective solutions (experiences)
  • Build customer journey maps aligned to behavioural personas and lead stakeholder presentations.
  • Create functional best practice UX-centric prototypes and wireframes
  • Develop final designs for the user interface (UI)
  • Utilise analytics and research to inform UX design decisions
  • Drive improvements to the current UX practices of the development team
Skills and Experience\:
  • Tertiary qualification relating to UX design, Application design and development will be an added bonus
  • Experience in UI and UX design principles and their application at a commercial level through a variety of engaging, responsive websites and intuitive mobile apps
  • Competency in\:
      • Designing user interfaces based on scalable and consistent patterns
      • Sketch, Adobe Creative Cloud, Axure, Invision or other wireframing software
      • Cross-browser compatibility and experience of access requirements
      • Process re-engineering, business improvement, change management
  • Demonstrated skills in\:
      • Verbal and written communication along with interpersonal
      • Organisational, Workload management and time management
      • Problem solving, negotiation and decision-making
      • Internal and external customer service
      • Analytical, design and consultative
It's an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. With 1.8 million members, we’re big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

We are committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you and how we can help you find your balance.

There's plenty of other perks, too.
  • Onsite parking
  • Free Roadside Assistance, significant discounts on Banking, Assistance, Insurance and Travel products for you and your family
  • Significant discounts on holidays, theme parks, movies, new cars, experiences and so much more
Ready to apply? You've got this.

Please Note\: you may be required to complete a video interview, medical and/or criminal history check as part of the application process.

Questions? Please contact meenu.arora@racq.com.au or visit www.racq.com.au/about/careers/our-recruitment-process