Business Analyst

Last updated 1 hours ago
Job Type:Full Time

Downer Defence Systems provides a broad range of professional and managed services, asset sustainment and estate upkeep services to the Australian Defence Force, the New Zealand Defence Force and other government agencies.

Downer Defence Systems, combining the footprint and capability of Downer and Spotless, is one of the only integrated services companies that has a whole of Defence Capability Life Cycle offering and mindset. Our Sovereign Industry Capability delivers to the needs of Defence, National Security organisations, the major Primes and other government agencies.

As an ADM Top 10 Defence Contractor, we are a proven and trusted long-term partner, committed to diversity and inclusiveness and to growing Australia’s Defence industry with the participation of Small to Medium Enterprises.

Position summary:

Downer Defence Systems is seeking a Business Analyst and business process professional with Holocentric Modelpedia expertise. This Defence role focuses on defining and delivering simplified cross functional business processes and identifying improvement opportunities and serves as the liaison to Defence clients where those business processes and policies are applied.

Primary Responsibilities

  • Capture and map current state processes in Modelpedia in line with best practice and mandated standards.
  • Model the interdependencies between people, process, information and technology in a simplified and compelling manner.
  • Present deliverables and demonstrate value for money to the client.
  • Deliver high quality outcomes which vary widely in discipline, complexity and significance.
  • Maintain currency, and accuracy of DDS clients BMS ensuring regulatory compliance with records management and information security requirements.
  • Plan and facilitate Process Modelling workshops to capture current or future state processes.
  • Identify areas for improvement and provide solutions to the client.
  • Build relationships with key stakeholders across the business to increase awareness, knowledge and acceptance of the BMS.
  • Support the mentoring and development of DDS clients and Business Process Modellers across the business in the application of modelling standards and practices.

The Business Analyst is responsible for undertaking these activities with limited guidance as well as providing expert advice to clients that may be periodically tasked with assisting in the primary outputs of this role.

Technical Capabilities and Experience

  • Advanced analytical skills and experience with business process modelling, and scripting with Holocentric Modeller and Modelpedia.
  • Apply BPM methodologies and approaches to an established process architecture in way that directly addressed the clients problem statement.
  • Advanced information design and UX experience.
  • Ability to be creative and innovative when developing or reconfiguring the user interface and navigation pathways.
  • Strong understanding of the inner workings of the Department of Defence.

Soft Skills

  • A proven track record of positively impacting organisational integration, cultural change and workforce engagement.
  • Demonstrated experience in mentoring and guiding others.
  • Manage own performance and model positive behaviours in line with DDS values.
  • Fostering strong working relationships in order to earn trust, cooperation and support in the provision of information, inputs, reports and documents.
  • Ability to build and maintain relationships with various stakeholders including senior management across the APS and ADF, including strong negotiating and influencing capability.


  • Desirable: Administrator level certifications in Holocentric Modeller and Modelpedia.
  • Essential: Business Process Improvement Skills such as Lean 6 Sigma.

About you:

  • An experienced Business Analyst & Process Modelling Professional with experience using Modelpedia who is looking to develop their career in a prominent professional services business.
  • An understanding of the Defence Capability Life Cycle.
  • Understanding & practical experience working within a Defence project, quality assurance & business improvement process practices and targeted & effective business solutions and outcomes.
  • Experience in building trusted & valued relationships with project team members, customers & partners.
  • Must hold an Australian Government security clearance (NV1 level and above).

What we offer:

  • A diverse and challenging work environment.
  • A growing business where opportunities are great.
  • A great team where you are empowered to lead.
  • Referral bonuses.
  • Leave Purchases.
  • Access to monthly Professional Development Sessions (including specialist forums).


Candidates must be Australian citizens with a minimum NV1 security clearance. Applicants residing outside of Australia or non-citizens will not be considered.