Technical Lead

Last updated an hour ago
Location:Eight Mile Plains

About the role
In this role, you will support claims operations in providing technical claims advice and enhance the technical capability of claims staff. You will coach and mentor the claims operational teams to ensure sound decision-making and develop their knowledge of relevant legislation and regulatory requirements. You will actively collaborate with internal stakeholders to promote and undertake continuous improvement initiatives and liaise with external industry stakeholders to uncover and collaborate on industry insights.

Skills & Experience
  • Experience in general insurance including technical and tactical aspects in the management of claims
  • Strong understanding of current and relevant insurance related regulations and legislation
  • Support a claims division through continuous improvement and identifying strategic and innovative opportunities to deliver improved outcomes
  • Demonstrated ability to identify, facilitate and liaise with internal and external stakeholders and regulators to uncover industry insights and regulatory change, improve performance and deliver change to achieve strategic business objectives
  • Experience in coaching and developing others to enhance performance by motivating and building technical capability in others to ensure ongoing quality decisions and outcomes
  • Pragmatic problem solving skills and forward thinking to support and manage complex and escalated technical related claims
  • Protect the RACQ brand as a trusted provider of services to our members
It’s an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. With 1.8 million members, we’re big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

We are committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you and how we can help you find your balance.

There's plenty of other perks, too;
  • Onsite parking
  • Free Roadside Assistance, significant discounts on Banking, Assistance, Insurance and Travel products for you and your family
  • Significant discounts on holidays, theme parks, movies, new cars, experiences and so much more
Ready to apply? You've got this.

Please Note\:
you may be required to complete a video interview, medical and/or criminal history check as part of the application process.

Questions? Please contact or visit