Senior Technical Writer / Developer Content Designer

Last updated 39 minutes ago
Location:Remote - AU/NZ only
Job Type:Full Time

Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, every Atlassian will have the choice to work from an office or from home.

Information is a powerful and essential element of the user experience. For developers, this is even more true – without great documentation, it is nearly impossible to build new apps, services, and products.

At Atlassian, we look at the way we communicate technical information to our internal and third-party developers as an end-to-end journey. This journey begins as developers get started with building on the Atlassian stack, and ends with a living set of reference materials that answer any question they may have as they build, launch, monitor, and support their work. This is not a traditional technical writing role. As part of the design team at Atlassian, you'll be empowered to experiment with a variety of approaches to creating technical content for the internal infrastructure documentation.


More about you

This job is for someone who thinks bigger than traditional software documentation. You can explain complex features and capabilities in ways that are useful for experienced audiences, but which are also helpful and approachable for more novice readers getting into the domain or learning a new API.

We are looking for candidates who love to work with teams to ensure they are providing a great information experience. Someone who is ready to not only own the documentation for their domain, but also contribute to and help drive projects that benefit the larger documentation community here at Atlassian.

When you join the team, you would be expected to have:

  • Proficiency in technical writing skills
  • Ability to read, write, and verify code samples (e.g., JavaScript, Java, Python)
  • Familiarity with standard web-based publishing tools (e.g., Markdown, HTML, CSS, XML)
  • Familiarity with standard developer tools (e.g., Git, Bitbucket, Bamboo)
  • Experience documenting APIs, writing code samples, tutorials, and other technical content related to building or extending products and apps

Ideally, you would have:

  • A knack for creatively engaging with developer audiences
  • Experience working on cross-product documentation
  • Ability to challenge yourself and others
  • Experience in improving or building both information architectures and content strategies for documentation
  • Experience with usability testing, card sorting, and other techniques to ensure that your work is not just accurate, but that it is also effective for your target audience
More about our team

We believe information is critical to any user experience. When you join Atlassian as a Content Designer, you become part of the Atlassian Design organization. Content Design includes everything needed to understand, support, market, and use that product. You won't own all the content, but you'll help make sure the stories we tell are consistent and create a great experience for our customers.

Read more about Design at Atlassian here:

More about the teams you will support

For Cloud Provisioning subteam: We're one of three closely-related subteams of developers working on critical backend services between Commerce, Platform and Product. Our services orchestrate product signup, lifecycle and migration, for reliable product resource provisioning, sharding and routing, region migration and more. We're critical to the reliability and performance of new customer signup, yet we're able to use an agile process and move quickly by being passionate about our operational quality and impact on our customers. We'd love you to bring new ideas to our engineering culture, and you'll get to work with a huge variety of other teams across Atlassian, as our services have a lot of internal customers!

Read more about the work we do here:



More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

Atlassian is committed to providing reasonable accommodations to all individuals participating in the application and interview process, and while performing job functions. Please note that you will have the opportunity to request accommodations at each stage of the assessment process. To request accommodations before scheduling an interview, please reach out to atlassian-accommodations@atlassian.com and someone will follow up shortly.

All your information will be kept confidential according to EEO guidelines.